[Resolved]  Airtel Prepaid Services — Outgoing calls barred

aritel prepaid connestion — Regarding lifetime facility

hello sir

My name is guptheshwar prasad i am from ranchi my problem is i get prepaid connection one year ago and in march 2008 i recharged my connection to 499 life time super value vaucher at that time validity shows 2024 and after 10 days it is showing 2010 and then right now it is showing Aug 2008 when i called costomar care they are telling SMS your problem i do SMS 50 times but there is a no responce from costomar care service.
My lot of money has been wasted now still it is continue becaus life tiem facility if not given to me. i think your costomar care service is not only horriabel but terrible also. Airtel costomar care service is nothing but very dangerous concostomar. We got fedup with airtel service so do action as soon as possible otherwise i do not have a any other alternate to take the service of another companies.

So i kindly requested to go over that matter and take the appropriate action.

My Name :-Gupteshwar Prasad
My Mob No:- [protected]
My complain # today in ranchi airtel office is CBNRA[protected]

Airtel Prepaid Service — outgoing calls on offer

Dear sir/Madam,

I am using samsung mobile C140 with an offer of airtel prepaid of 100 minutes free per month calls of airtel to airtel local calls from 01/05/2007 till 15 days back, but now the offer is not activating, when I informed to the customer care they are also not solving my issue instead of they are saying " You should recharge your balance" I will agree for that but my offer period is not yet completed ( it is absolutely for 2 years )
finally I am not able to use my offer minutes.
So please I am requesting you to solve my problem.

Thanks,
Srinivasulu.M

Airtel — not restoring connection

we are old people staying alone we dont have any connection to outside world, we requestesd your peole to restore connection for the past 4 days and always reply our survere is down we can do anything, they are simply sitting and chatting if, we are lying you as a layman check yourself, please retore our connection soon, if we anything happens to us we will hold AIRTEL responsible, we are unable to communicate with anybody, please look into this matter this mail am sending from my daughters place thanks RAJNI

I WOULD LIKE TO SAY IT IS SUCH A SAD STATE THAT COMPLAINTS ARE NOT LOOKED INTO ESPECIALLY FOR OLD PEOPLE, I WOULD LIKE TO TELL YOUR MANAGEMENT IF, MY PHONE IS NOT LOOKED INTO I WOULD LIKE TO SAY THAT BETTER CLOSE YOUR SERVICE, BECAUSE AT THE TIME OF GIVING CONNECTION YOU PEOPLE ROAM AROUND US LIKE MAD, BUT WHEN IT COMES TO RETORING YOU PEOPLE VANISH LIKE A GHOST AND EVEN BOTHER TO ATTEND PHONES SO PATHTIC SERVICE IF WE HAD KNOWN WE WOULDNT HAVE TAKEN, IF YOU PEOPLE ARE REALLY INTO THE WORLD OF COMPETITION PLEASE FIRST TAKE GOOD EMPLOIES NOT PEOPLE WHO ARE JUST FOUND OF CHANTING PLEASE I[censored] DONT BELIVE ME CHECK FOR YOURSELF THANKS IF YOU, READ MY THIS PIECE OF ADVICE RAJNI

[protected]

[protected]

Airtel Prepaid Service — Service not being restored

I have a airtel prepaid "Lifetime Service Facility" connection for many years now. Since last month I am facing a strange problem and after repeated complaints to Airtel, nothing has been sorted out. Suddenly from one morning I notice that all incoming calls, sms and outgoing sms facility has been barred. Those trying to reach me get a message that my cell is "switched off". I have complained to Airtel over phone and online. Till now, I have received numerous mails from the customer care executives (a new one everytime - don't know why they maintain Unique reference no. when they don't track the complaints with it - one unique ref no given is[protected] asking the same questions over and over again to which I kept on answering back with great patience. I now understand that they use this technique to delay the process till finally the consumer loses his patience and gives up!

I have suffered great loss because of this irresponsible service of Airtel. I think this is enough harrassment for me to raise this issue to Consumers Forum. I am always travelling, and would therefore like to know how to take it forward. I would have preferred to continue with this connection, if Airtel could have resolved this problem, as all my contacts are aware of this number.

Airtel Prepaid — Barring of outgoing calls

Respected Sir,
I am "Shivani Singhal" , my airtel no- "[protected]" has
been barred from making outgoing calls since 15th Oct,2010.Today on 18th
oct,2010 I have received a message that I have to submit the documents .
My airtel no. is six months old and have already submitted my documents
when i got this number at Noida , where I used to stay . Presently am
staying at Lucknow , and paying roaming too.
I refered the matter to customer care no.- [protected] at delhi and I was told that according to TRAI directions you have to submit one additional passport size photograph with address proof , these documents are to be submitted at CUSTOMER CARE , DELHI . I then made contact with UP East Airtel customer care no. - [protected] , he also directed me to submit the required documents at DELHI. How come I have to go Delhi to submit documents which I had already submiited at the time of purchase of SIM and why cannot they be accepted at the place of present address .
Moreover, I have paid for validity upto 2011 and recently recharged my phone for Rs. 200.

SHIVANI SINGHAL
[protected](aitel prepaid)