[Resolved]  Appco Marketing (India) Pvt Ltd / Reliance Digital TV — Cheating for false offers and monthly rental scheme

Reliance Digital TV — Cheating for false offers and monthly renyal scheme

Sir/Madam, I Meena Srivastava wife of Arvind Kumar Srivastava (SCN[protected]was approached
by Mr Gaurav Yadav representative of "APPCO MARKETING (INDIA)PVT LTD " (Mob No. [protected])
on 26 Jun 12 and told that Rlience digital TV has special offers of bronze pack instead of silver pack for
defence personnels whose cheque book serial number is ending between the numbers of 9 to 13 or 29 to
33 and if connection is taken in the name of ladies further offers are available.Offers
explained were: All channels normally are available including Hindi, English, News, Catoons,
Languages if demanded,FM radios. For silver plan due to offer it is only with a rental of Rs
171/- per month and if payment is made for 06/12 months at a time then it is only Rs 147/- per
month,if any language is demanded then further Rs 5/- per month.I was asked by them to give a
cheque of Rs 1490/- and told that within 8 to 10 working days company technicians will come
and install the antenna with relevant equipments and pay them Rs 100/- as rental for one
month.
My complaints are:(i) Company technicians came after 25 days to install the antenna on 20
Jul 12 and activated it on 22 Jul 12.
(ii) Few important channels as BBC,CNN,Cartoon Network,FM radio etc are not available.
(iii)I tried to contact company representative Mr Gaurav Yadav on his mobile ([protected]) but
it is temporarily out of service.
(iv) I contacted customer care and explained all this issues,they say we can do nothing our
records are not matching what have been told to you.Also they informed me that given plan to
me has a rental of Rs 270/- per month for silver pack and not bronze pack Rs171/- per month or
at a time for 06/12 months Rs @147/- per month.

Sir/Madam as I have been cheated by company representative in the pretext of defence person's
wife and cheque book serial number plan scheme offers to sell their products. .I
request you that individual responsible for such act should not be spared uncharged for
misguiding customers.And I have not completed a month of the installation of antenna,if I can
not not be given promised offers please get terminated my connection and let Reliance Digital TV
take back thier equipments and return back my money to me.

Thanking you in anticipation Sir/Madam for justice / favourable and suitable action.



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" Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RDTVcare
"

Hello, This is Vipul Vilas Kumbhare. I stay in H.B.Estate, Sonegaon, Nagpur. We too faced the similar problems as your's. Two representatives came on behalf of Appco Marketing Pvt ltd. with a view of campaining reliance STB product. They offered us a platinium pack of channels for lifetime @ Rs.176/month. with a free one month subscription. But after a month, the Reliance Call center executives told me that I have to pay Rs.402 for the pack I am subscribed. Not only this, those false marketers also told that the digitization is going to be mandatory in effect from 1st July, 2012 although its true only for metro cities.

Dear Customer,

We apologize for the misunderstanding happened, do let us know if you received your product, we will ensure that such type of behaviour won’t be repeated in future. If any query please do mail me at [protected]@appcogroupindia.in

Regards
Ryan