[Resolved] Aqua Pure Plus — Pathetic Service | |||
Hi, I bought a couple of Aqua Pure Plus RO Water purifiers after they claimed a lot of experience in water purification and promised excellent service backup ( they claimed to have a 24 x 7 call center ). the first 3 -4 months everything went fine and when we started getting problems our service problems started.Our first service call took 7 days to attend that too after a lot of follow up and finally yelling. Now it takes 2 - 3 weeks, the last time around we had to speak to their MD Mr Sakthivelu. Now we have booked a service rqst nearly 3 weeks back and I guess we may need to call their MD again, reachign him also is proving to be a poblem as his mobile is not reachable ( not sure if this is deliberate and he has changed his number ). Please don't ever buy from this company .... they talk a lot but don't walk their talk on wee bit. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 61 Comments | |||
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Hi, Adding to all the complaints, I too had a lot of bad experience and cheating by this company.
I bought a Dolphin DLX last February 2012. It worked well for about a month and stopped working.
I had to complain a million times and follow up continuously for several months till they finally came in september. They didnt fix it completely because of which there was a leak inside the machine and it spoiled the adaptor and it stopped working again in 2 days.
Again I have complained, again calls, followups and finally they came in jan 2013 and dis-assembled everything. They said, they will come back the next day with spares and havent come till now. The things that they disassembled are still lying around the same place.
This is a seriously cheating company dont buy purifiers or product from this company.
I bought a Dolphin DLX last February 2012. It worked well for about a month and stopped working.
I had to complain a million times and follow up continuously for several months till they finally came in september. They didnt fix it completely because of which there was a leak inside the machine and it spoiled the adaptor and it stopped working again in 2 days.
Again I have complained, again calls, followups and finally they came in jan 2013 and dis-assembled everything. They said, they will come back the next day with spares and havent come till now. The things that they disassembled are still lying around the same place.
This is a seriously cheating company dont buy purifiers or product from this company.
MD contact number is [protected]
I am one of the unfortunate customers of Aqua pure plus... the complaints not attended for last 17 days even after daily follow up. They have collected about Rs 4500 as AMC and they are not coming even once a month as per the contract. They supposedly have a call centre who give the same wordings every day morning and evening. THIS IS A TOTAL FRAUD COMPANY PLEASE DONT BUY THIS PRODUCT ... infact its one of the worse ever consumer service i have come across in the life...
We bought Aqua pure plus dolphin model in Jan 2013. The product worked well only for some two weeks and after that the taste of the water turned bad. Inspite of lot of complaints, these persons are not able to rectify the problem and they simply wash the machine and mesh. Thats all. Do not buy this product from Aqua Pure Plus. Its utter waste.
We have bought Aqua Grand in May2013 and for last one week, it was not working due to some electrical issue in the unit. The unit is not even coming up online and this has been reported to their customer care last week and being followed up regularly every day with them for action. Their promises and sorry, kept on pouring in, without any action to rectify. And every time, they have given various time slots in the day for the last one week and we remained at home to get the same attended.
We fail to understand why the basic service is not being provided by this company and as rightly said by others in this forum for Aqua Pure Plus, I strongly recommend not to go for any product from this company.
No amount of talking or shouting yield any result from them till now. I regret for the purchase done with them and never come across such pathetic service from any dealer/service providers so far.
I really feel cheated and have missed to check all these complaints before buying this product.
We fail to understand why the basic service is not being provided by this company and as rightly said by others in this forum for Aqua Pure Plus, I strongly recommend not to go for any product from this company.
No amount of talking or shouting yield any result from them till now. I regret for the purchase done with them and never come across such pathetic service from any dealer/service providers so far.
I really feel cheated and have missed to check all these complaints before buying this product.
Yes, same problem for me too. They are most frustrating to deal with. I am planning to junk their RO for an exchange offer with Kent or Aqua Guard
Hi i purchased aqua pure plus dolphin model water purifier the service of this company is very poor and in fact their company do not have any ethics.
After the warranty I entered into the AMC by paying Rs.4800. now 3-4 months back one of their service engineer came and checked the filter they found the membrane is gone week as lot of reject water is going and he made the report and said in one week they will come and replace the membrane.
so far nobody came.i went to their office and complained to their service manager by name Mr.Muragan he promised me that he will send the person with membrane in two days . Till today they have not come. I spoke to him on 08/02/2014 again then he said he will call back. but he never called.
service of the company is so poor i suggest nobody should buy this products.
After the warranty I entered into the AMC by paying Rs.4800. now 3-4 months back one of their service engineer came and checked the filter they found the membrane is gone week as lot of reject water is going and he made the report and said in one week they will come and replace the membrane.
so far nobody came.i went to their office and complained to their service manager by name Mr.Muragan he promised me that he will send the person with membrane in two days . Till today they have not come. I spoke to him on 08/02/2014 again then he said he will call back. but he never called.
service of the company is so poor i suggest nobody should buy this products.
Dear sir, I am M Gnanam one of the consumer who purchased the Nano Silver on 11 Aug 2013. Then after we are replacing filters as the customer care service personal suggesting.
During last May 2014 onward, we are facing difficulties on getting purified water from the purifier and the amount of water decreasing gradually and completely stop since last month..
The complaints was launched several times. The customer care persons are demanding money for replacement of membrane as the warranty period is till not expired. The are time passing and not rectifying the actual problem since two months.
Even though the primary filters and connected parts have replaced as per the suggestion of the customer care persons, for replacement of membrane also money is being demanded by them and making time pass at about two months. Then why the warranty and guaranties are given by the company?. During the selling time they are promising much more but showing the actual face during problems. Attending without rectification of complaints is meaning less.
In view of above you are requested to take necessary steps to do the needful.
My full address :
M Gnanam,
No-79, Mettukkulam
During last May 2014 onward, we are facing difficulties on getting purified water from the purifier and the amount of water decreasing gradually and completely stop since last month..
The complaints was launched several times. The customer care persons are demanding money for replacement of membrane as the warranty period is till not expired. The are time passing and not rectifying the actual problem since two months.
Even though the primary filters and connected parts have replaced as per the suggestion of the customer care persons, for replacement of membrane also money is being demanded by them and making time pass at about two months. Then why the warranty and guaranties are given by the company?. During the selling time they are promising much more but showing the actual face during problems. Attending without rectification of complaints is meaning less.
In view of above you are requested to take necessary steps to do the needful.
My full address :
M Gnanam,
No-79, Mettukkulam
DO NOT BUY THE PRODUCT AND AMC
Aquapureplus selling bad quality product.The service is very very very poor.THE customer care is irresponsible,
This is R.Gnanasekaran from Tamilnadu state and Chennai city. I bought the Aqua Pure plus water purifier last year 17Oct2014.
When the sold the product they assure if any problem on instrument with in two to three hours they assure to solve it. But with in two months onwards
Until now that instrument is not functioning properly and customer service behavior also worst. Because of that Our family bought outside can water that water
Also not hygienic and we got fever due to water. We have child in our family also. Please take necessary action regarding this complaint.
When the sold the product they assure if any problem on instrument with in two to three hours they assure to solve it. But with in two months onwards
Until now that instrument is not functioning properly and customer service behavior also worst. Because of that Our family bought outside can water that water
Also not hygienic and we got fever due to water. We have child in our family also. Please take necessary action regarding this complaint.
Please Dont Buy This Product
I bought a iron remover. For about a 3 months iit was fine then the problem started.. Carbon from the iron remover flushed to my tank and the carbon dissolved to my water purifier... All my bucket become black even we fall sick due to that carbon...
We called and askd for service but they are asking money even we have warranty..
Watch out the photo of my water tank and bucket
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We called and askd for service but they are asking money even we have warranty..
Watch out the photo of my water tank and bucket
Aqua Pure Plus is a useless company and product. Why are they selling the product if they don't have ability to service.
I have really serious problem with their service team. Recently I have purchased Aqua Grand+. Last week my purifier didn't work and in this regard I have called your helpline on Tuesday 4th Aug and they gave me request number. After many follow-up's they attended my problem on Thursday 6th Aug. The technician said that adapter problem and them he did something and told me now it will work. But it worked for 3 hrs and again same problem. So next day I called the helpline again is the request number. I told them all the details but till now nobody has turned up. My purifier is under Replacement Warranty. In this regard I have called up their head office in Chennai and they gave me Service manager contact number. When I asked him he is not giving me any favourable answer. Instead he is teaching me how to talk to him. Initially when I discussed with him I mentioned him the
Service Request number as I do for all my home appliances. But he said to me to give my name and whole history as he don't
have access to his system. I have been doing this for the past 5 days. Still no response. The service support is not good enough and now ultimately consumer is the loser.
NO ONE TURNED UP TO SERVICE MY PURIFIER YET. Please don't buy this product.
Thanks
I have really serious problem with their service team. Recently I have purchased Aqua Grand+. Last week my purifier didn't work and in this regard I have called your helpline on Tuesday 4th Aug and they gave me request number. After many follow-up's they attended my problem on Thursday 6th Aug. The technician said that adapter problem and them he did something and told me now it will work. But it worked for 3 hrs and again same problem. So next day I called the helpline again is the request number. I told them all the details but till now nobody has turned up. My purifier is under Replacement Warranty. In this regard I have called up their head office in Chennai and they gave me Service manager contact number. When I asked him he is not giving me any favourable answer. Instead he is teaching me how to talk to him. Initially when I discussed with him I mentioned him the
Service Request number as I do for all my home appliances. But he said to me to give my name and whole history as he don't
have access to his system. I have been doing this for the past 5 days. Still no response. The service support is not good enough and now ultimately consumer is the loser.
NO ONE TURNED UP TO SERVICE MY PURIFIER YET. Please don't buy this product.
Thanks
Excellent come back
Please contact [protected]
DEAR CUSTOMERS, We have call centre number[protected],[protected] and toll free number[protected]. apart from this we have 24 hours helpline number [protected]. If you are perfect, register a complaint in these numbers and get the complaint number. If the complaint is not solved within 48 hours, if you are genuine, you can contact directly to the number [protected].
Definitely the problem will be solved 100%.
Definitely the problem will be solved 100%.
The water purifier purchased one month back not working properly
Hi all,
I bought an aqua pureplus water purifier 2 years back. After the warranty period, they insisted for AMC and the same was entered 6 months back.
But i am trying to call them for the past 45 days for the service. No one has turned up so far. while calling over phone, the IVRS repeatedly telling "you will be attended to shortly" but even if you wait for 30 minutes there wont be any response.
Very very poor service.
Our energy in calling them, phone bill are a waste one.
I recommend that please dont purchase Auqa pure plus water purifier, as we have to suffer after buying it.
Thanks,
S.Suriyanarayanan
I bought an aqua pureplus water purifier 2 years back. After the warranty period, they insisted for AMC and the same was entered 6 months back.
But i am trying to call them for the past 45 days for the service. No one has turned up so far. while calling over phone, the IVRS repeatedly telling "you will be attended to shortly" but even if you wait for 30 minutes there wont be any response.
Very very poor service.
Our energy in calling them, phone bill are a waste one.
I recommend that please dont purchase Auqa pure plus water purifier, as we have to suffer after buying it.
Thanks,
S.Suriyanarayanan
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+91 98 4095 9698 [Madurai]
+91 93 8053 3888 [Ulunderpet & Virudhachalam]
+91 41 5131 2221 [Kallakurichi]
No: 16/148, V.V. Koil Street, Thiruvaleeswar Nagar, Anna Nagar, Chennai, Tamil Nadu, India - 600040
View all Aqua Pure Plus contact information
After reading all the posts I can only laugh at myself too. Just fooled by this company. They were keen until I paid for the AMC. After that no service. My machine got repaired in september 2012. I called for service, and everytime the questions asked by the telecaller is the same and the reply is the problem is completed today. After all my struggles, a person came TODAY... to say there is problem in the electrical motor and it doesn't come under AMC. The cost for repairing is 4500/-
Just cldn't laugh or cry.... sillar sirippaar.. sillar azhuvaaaar... naan sirithu konde azhuginraen!!! I am planning to go and return their product to the MD.
Beware .. think thousand times before buying this product.
Geetha.