[Resolved]  Aqua Pure Plus — Pathetic Service

From
M.Raj Mohan Raju,
For god-sake don't buy this stupid product. This company and the supporters of this by serving them knowingly, will face all curses of the sufferers. So those who are innocents, can from now onwards leave the management to go alone the co into hell.
1. They cheated me by entering into the house that they are from aquaguard to whom only we contacted. So they misused criminally other company;s name and efforts.
2. They have not given any original bill and denying for that.
3. In spite of direct approach twice at anna nagar branch the so called Head of location Arun openly tells that he doesn't need such customers.
4. The so called Area Manager Manjunathan also behaves indisciplined way.
5, Above all Salesman Azish, who is now area manager due to the direct cheating sales made to me, is not all coming in the picture and hiding.
6. When we approach Aquaguard(The original Co, whom we called) now they are also not coming for service purpose. It means some tie-up links are with Aqua Pure Plus(The fraud Company) in the lower level management for commission. This is come to know true.Because we sent email to Aquaguard for service but being intercepted by Aqua Pure Plus or received from Aquaguard and fraudulenrly installed Aqua Pure Plus.

Dear Innocent Public,

Please don't buy any of Aqua Pure Plus. The Company will get lost very soon. This I am telling with burning stomach. Very hard earned money is simply cheated by Aqua Pure Plus and made me into mental depression unnecessarily.

So arise awake and stop not until the Aqua Pure Plus disappears in the cheating Seat of innocent public.
We all can join together and make police-complaint.
My contact No.[protected].

Aqua Pure Services — Water Purifier

The Aqua Pure Services have entered into a maintenance contract with us for a period of one year to provide maintenance services to our Water Purifier, however his employee not manage their job properly and in the month of June, 2011 his person create some problem in my water purifier and result of that my water purifier not working properly, thereafter they took my machine to their officer and again installed in the month of August, 2011, with out removing the fault in my machine, then again recently they took my machine and return back saying that the part is not available in the market, once they arrange the said part they will rectify my machine.

My compliant is first they create fault in my water purifier, second in last six months they not rendered their services because of this reason.

May be the group people from PROSTITUTION

I just got to read this post. And this is very true. These guys are in some sort of fraud. Everytime, the machine gets fixed I have a problem with some other part. It is only 6 months since I have fixed this machine. I did speak with Deepak and one lady, who supposedly picks up all the phone calls to all the numbers.

Complete fraud. Please do not buy from these guys.

MB.

I completely agree.Please dont buy AQUA PURE PLUS from Anna Nagar West office.Its cutomer service is very worst.I[censored] call dem for new installation dey will cum the next day itself but i[censored] call for any complaints dey ll least bother about it.

i am having idea to buy d product earlier. but go through d comments (heart nd stomach burns) its better to donate d money to orphanage than buying dis crap. i got call from one nisha from dis company while reading dis post i gave her nook nd corner for dis alleging fraud committed by dis fradulant company. you done great job by posting ur comments which saved me. thanks for it.but feel regret for u people

Dear All,
I am an another victim of Aqua Pure Plus The above experiences are very very TRUE but I realised it very lately they have mad me, Now I Inform and Request every one please never ever think of BUYING A AQUA PURE PLUS PRODUCTS AT ANY TIME.
N.L

the worst company and service i have ever seen... if any one has any idea of buying water purifer dont even dare to think of this name... nearly it took them 2 solid months 1 week for my complient to be handled.. and worst f it is tat they dont come for service in their warranty period after which if they come too they ask us to buy extra materials to improve purity and make us pay..

the worst service you can ever think of. When we make an AMC they were supposed to come every month and do service. in the last one year they did only five time irregularly that too after too many calls. Customer service staff are not at all customer friendly. we cannot reach the MD. if at all he piscks up the call, he will give only false commitments. Today after the service was done, we found that the cleaning has not been done properly, after sometime, the filter fell down. I am trying to get them back to fix it. But no responsible answers. Please do not buy any product from this company. I am planning to take them to consumer court. None of their team leaders or staff behave properly. i don't know from where they bring these people.

Shankar

Service of this product is pathetic, regularly having a problem in Aqua pure product, I am victim of it as I bought one Nano pure model..in May 2010

I am Rajendran residing in Annanagar west, chennai, Tamilnadu. I a bought a AQUAPURE PLUS water purifier in May 2011. Nearly 10 months span I suffered a lot in service. the new unit served for 3 months better. then it started giviing trouble. But the service is very very very poor. they wont come come at all to attend the complaint. the service executive wont response our complaints. every time, they will come after a weeks time and assure us to come back and rectify the mistake in the same eve. but it is a lie. they wont come back. I mailed to the aquapure plus company but in vain. still this month I gave a complaint on 9th march 2012. It was cleared only now after a long struggle. MY ADVICE IS DONT BUY THIS WATER PURIFIER.
SERVICE IS THE WORST PART OF IT

Yes... Aqua pure plus may be cheat company... They promised that during the warranty period, they will change one prefilter... I bought it on july 2011. One lady called me by March'2012 and told me that my warranty period is over by Feb'12, please take AMC and lot of promises that they will change this that etc etc... Now, I am chasing for a service at least...I don't know why the hell the owners are running a business like this...

This company is a stupid company and cheating customer.

There is one useless cheating sales person in name of saravanan you can find this guy with big eyes dark complexsion, always in the nandambakka, Chennai trade Center, in any consumer product trade fair. he simply esclater the price and give us discount on negociatation and while delivering the product the change the filter inside with cheaper products. in open type RO system there should be one pre filter and next carbon filter and then sediment filter and membran and booter pump.

in this they will change the sediment filter with pre filter, which cost only 30 rupees. and in the menbrane the flimtec membrane, made by DOW chemicals is the best. but that is replaced with some stupid company blue in color. so like this they keep cheating people and the pump is also changed. so based on the price discount they change the filters inside and delivered.

these guys have both OE and Duplicate spares. which is replaced and delivered. the actual cost of open type RO is only Rs4400 which is assembled and supplied in some parts of ambattur.

how many of are aware of the fraud. by mistake we have brought but we regret.

Aqua pure plus total frad, the worst company and service in india

I too purchased the same about 6 months back. In the beginning they after us to get the order. but latter they cheated us. The machine is not working properly. I gave a compliant again and again. Till date they have not responded. The photos are attached for your reference.

Myself and my neighbour purchaed 2nos of Dolpin model aqua pure plus. Everything is went fine for one year . After that we are faced lot of problems . The service is very worst and also they are not responsible for our calls. We made complaints many time. I had AMC with them for Rs.2, 800. They gave only three filters. After that they haven't ever visited my house. I am having doubt about this company and their service. I think they are doing fraud service. .so my personal advice is don't purchase in this company especially from Annanagar branch.

Please don't be carried away by the promises made buy the marketing fellas of Aqua Pure Plus.. its all false and they dont stand up to the promises. I had purchased 3 Dolphin R.O. machines 2 towards the end of March, 2012 and the third by the end of May. The 2 machines bought during March started giving problems within 3 months of purchasing and when when a complaint was lodged n this regard, the service fellas come over after a week or so and finally end up doing nothing. They drag this issue for about 6 months and then say the warranty has expired you have to replace this filter and that membrane and would give you a bill for around Rs. 2500/- or so. If you tell them that the marketing fellow had informed that the machine had a one year warranty you would be surprised to hear that the warranty for parts is only 6 months and only service warranty is for one year and you have to pay for replacements. And the tone of the people to whom you lodge complaints is also arrogant.


These people are wholesale cheats and i would never recommend this product to anyone.

Deva

Hi,

This is selva from chennai and I bought a new Aqua Pure Plus RO+UV Water purifier(Cruze ultima) for Rs9000/- before 2 days and the day one itself water is not all good and bad smell(like insects with muddy particles) since it has eight layer of filters.Then i called them and told my problem but still now they did not respond to meand resolved my problem, even more i made many calls to them.But the sales person (sukumar-[protected]) promised excellent service( 24 x 7 call center) and water quality will be good, Free installation, tank cover free etc., Finally i came to know that company is totally fraud and worst company after i bought it.They are not doing business for money value.cheating all people by telling fake offers and advertisement.

So please don't buy this product forever and tell me how to take action against them as legal.

Thanks,
Selva

Dear All,

I completely agree as I am also a victim of this unpfofesional & unethical Company.
I also bought a water filter from Aqua pure plus (Nano pure).Few years back I was using Aquaguard Reviva & due to high salt content, membrane was getting clogged & filter had to be changed within 1 month.However as there were frequent problems they deputed one service person & informed that that this model will not be suitable & even refunded the money back.The same was communicated to Mr.Saravanan, Sales Manager while going for a new water filter.However he informed that our latest NANOPURE model will be suitable for any type of water.So for the first month, it was working well & they came every month to service it and customer service people called regularly to geet feedback about service.However right from day one the unit was installed it was giving one problem ot the other.Service engineers who used to come just repair the problem & once they leave other problem will start.Service persons who come dont have knowledge & not equipped with basic tools.

Call centre people dont know how to handle customer & poor customer service.

I STRONGLY ALSO AGREE THAT NO ONE SHOULD BUY THIS PRODUCT. THANK GOD I DID NOT RECOMMEND THIS PRODUCT TO ANY OF MY FRIENDS. TO LOOSE MY FACE & IMAGE IN FRONT OF THEM.

We bought out Aqua Pure in the beginning of 2011; and this year gave the full Rs. 4500 for AMC as well. During the year (as of 26 Dec 2012), they have just come thrice after multiple calls. The folks in customer service just harass you to the core and it makes us feel as if we are doing a big crime by even thinking of drinking good water. Example - the man is asking the address in detail, including what is the pin code in T. Nagar. Weeks and months have gone and the system is useless; they dont repair defects properly and say that make do without this button or part. Waste of money and waste of effort. There should be a national ban on such money making ventures who take customers for a ride. We have two old ladies in the home and they have been tolerating absolutely useless customer service and maintenance contracts. Balaji