[Resolved]  Aquaguard — Aquaguard iNova Service in Chennai

I agree with Mr. Venugopal. I too face similar problem with Eureka Forbes. I purchased Aquagaurd Nova, 7 years back. The service was quite good when it was handled by the service dealers directly in their areas. Customers were able to interact with the service provider directly to sort out the issues. But recently the service has been directly managed by Eureka Forbes with their direct customer service dept. They in turn allocate the calls to the service providers based on regions.
My water purifier too is under AMC and I recently complained about water dripping from the outlet valve. The complaint was initially done on first week of Jan 2010. I had called up the customer care for nearly 11 times after that. It is 9th Feb 2010 now and nobody has responded till now. Each time I complain, the customer care person responds in a similar tone stating that it would be attended that day and it never happens. The Eureka Forbes service is very bad in Chennai.

Please think twice about the after Sales service when it comes to Eureka Forbes. Especially, water purifier without periodical maintenance facility is a waste investment.

THEY ARE PUTRID