Aquaguard Nova Water Purifier — WORST SERVICE, WHAT ELSE.

Dear sir, I am having Eureka Forbes Nova water purifier since 2001 and the product is continuously under AMC till date (upto March 2009, I suppose). The product has been purchased in my spouse's name K. USHA and our residence is at "C-2, First floor, Malles Roy Enclave, New No.7, Central Avenue Road, Kodambakkam, Chennai 600 024. Phone (Res[protected] and mobile no.[protected]. While upto 2007 the service by the franchisee was quite ok, thereafter it is going from bad to worst (if there is more harsh word than 'worst' pl. substitue the same). I think the present franchisee Sruthi Dynamics at Kodambakkam, Chennai 24, is absolutely not only rendering discourteous service but also employs personnel who are unfit and misbehaving with the consumers. The service personnel do not bring the job cards and hence we are unable to know when the candles have been changed. They turn after a long gap that too after the problem becomes acute. COMING TO THE POINT :: DURING APRIL 2008 THE CABINET WAS BROKEN BY THE SERVICE PERSON AND WE WERE ASSURED THAT IT WOULD BE REPLACED SOON. BUT THE "SOON" HAS NOT ARRIVED YET. FOR ABOUT A FORTNIGHT THE WATERFLOW HAS ALSO ALMOST STOPPED. WITH MUCH FOLLOWUP WITH BOTH THE FRANCHISEE AND YOUR CUSTOMER CARE (?) CELL, TWO SERVICE PERSONS MR. VIJAYAKUMAR AND MR.SEBASTIAN HAD CHANGED THE CANDLES LAST WEEK WITH THE ASSURANCE THAT THE CABINET WOULD BE SOON THE NEXT DAY. BUT NEXT DAY THEY HAD MY SPOUSE THAT IT HAD TO BE TAKEN TO OFFICE AND GOT REPAIRED. (BUT I WAS INFORMED BY ONE OF YOUR EX-STAFF THAT IT COULD BE CHANGED WITHIN AN HOUR IN THE CUSTOMER'S RESIDENCE ITSELF). ON THAT DAY ITSELF THEY HAVE NEARLY MISBEHAVED WITH MY SPOUSE WITH UNPARLIAMENTARY WORDS. I WANTED TO COMPLAIN ON THAT DAY ITSELF BUT POSTPONED IT AND IF POSSIBLE TO AVOID IT. BUT EVEN AFTER TWO – THREE DAYS THE MACHINE IS NOT RETURNED AND MY SPOUSE HAS INFORMED THAT SHE HAD GOT A RUDE REPLY FROM THE SERVICE PERSON MR. SEBASTIAN THAT IF SHE WANTED SHE COULD APPROACH ANYWHERE. I LODGE THIS COMPLAINT FOR THE IMMEDIATE RECTIFICATION OF THE PROBLEM.THE REPLY MAY ALSO BE SENT TO [protected]@gmail.com