[Resolved] Aquaguard Robot Model Water Purifier — Unsuitable faulty model recommends, no proper service provided even in the warranty period | |
Sir, We were sold a water purifier from Aquaguard Robot model - the sales person promised that the machine would clean any type of water quality and make it pure. After 2 months o[censored]sing the model it started giving me problems - the water does not get filtered properly and the machine does not purify water. The water does not even come. The machine gives trouble every 10 days. The service desk does not respond properly and i have to make literally 50 calls for 5 days every time to get the service person to fix the problem. Its really unfair that such a model has been recommended with all false promises that it cleans any type of water. I had been requesting for lab results of the water which also was not shown to me. Request you to help in resolving this issue. Awaiting your advice. Regards Gayathri R w/o G. Saseendran Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
4 Comments | |
Comments
Even I feel the same. We bought AquaGuard RObot, Even since we purchased this model, we faced a lot of problems. Some are listed below.
* Leaking
* The tank where filtered water gets stored is not sealed properly, water ain't safe to drink.
* Filtered water quality degrades with time, even after cleaning the tank and performing all maintainence procedures.
* Poor service, Making the service personnel to reach you is a great thing, Even the personnel who came for the service couldn't fix the problem.
* Numerous calls to customer care, no response, they say that they(Service Personnel) will at your door step in 10 minutes, No one turns up, they repeat this everytime my mom calls the customer care.
* Too costly!
* Fraudulent canvasing, the person who came to sell this boasted too much about this model, but it was just a huge bunch of lies thrown at us.
* They don't respond and they are trying to get past the warranty period so they can slap us with huge bill forcing us to pay for the repairs to be done.
We were cheated. Please don't buy this model, its a total failure, they shouldn't have released this model in the first place without extensive testing. Worst product from Eureka Forbes. This product and customer care experience brought down the reputation which I had for EurekaForbes.
* Leaking
* The tank where filtered water gets stored is not sealed properly, water ain't safe to drink.
* Filtered water quality degrades with time, even after cleaning the tank and performing all maintainence procedures.
* Poor service, Making the service personnel to reach you is a great thing, Even the personnel who came for the service couldn't fix the problem.
* Numerous calls to customer care, no response, they say that they(Service Personnel) will at your door step in 10 minutes, No one turns up, they repeat this everytime my mom calls the customer care.
* Too costly!
* Fraudulent canvasing, the person who came to sell this boasted too much about this model, but it was just a huge bunch of lies thrown at us.
* They don't respond and they are trying to get past the warranty period so they can slap us with huge bill forcing us to pay for the repairs to be done.
We were cheated. Please don't buy this model, its a total failure, they shouldn't have released this model in the first place without extensive testing. Worst product from Eureka Forbes. This product and customer care experience brought down the reputation which I had for EurekaForbes.
We were sold a water purifier from Aquaguard Robot model - the sales person promised that the membrane life would be atleast for an year but within 8 months the membrane bocome inactive that is suggested by service person..Now, it has been advised for memrane replacemnt not at the free of cost.Since, the product is still on warranty period. Its really unfair that such a model has been recommended with all false promises.Hence, I request you to kindly make an arrangement for the replacement of membrane at the free of cost.Request you to help in resolving this issue. Awaiting your advice.
YAAR MIN AGENCY KA NO DO HUM TO APP KI PRODUCT (WATER FILTER LA KER PHANS GAY HIN MY MAIL ADDRES YA Ha [protected]@yahoo.com
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Worst product !