[Resolved]  Aquaguard Sensa — No response in spite of repeated complaints

Address:

Bangalore, Karnataka

my Eureka Forbes customer ID is [protected] and complaint number is 83791072, this complaint is not attended formore than 15 days, this is ridiculous, a company that brags about customer service as its major USP is not responding, I have made at leats 10 calls and every call was promised next day before 12 pm installation of the machine. but nobody turns up. I am extremely agrieved, the reason for this complaint was shifting city from hyderabad to bangalore, the aquaguard machine I own is SENSA model which is highest end model and they forcefully sold it it by convincing its superiority over Kent's RO model which is very popular.

I want to reach out to the news channels and contact the top management of Eureka Forbes, none of the customer service agent has been able to provide me their contacts.

I will be highly greatfull if somebody can help in getting the contacts, being terribly busy and recent relocating to other city I am unable to take any action for the want of time, I was extremely annoyed to come back home tonight 7 Nov 2010, to again see nobody responded to repeated compalints and the SENSA Aquaguard is lying idle at my kitchen, and water bottles purchased everyday.