[Resolved]  Aquaguard Total I - Nova — Fault in New Purchased

Hi

I' have purchased a water purifier from your company EUREKA FORBES 10 days back, MODEL- AQUAGUARD TOTAL I-NOVA, I have called up at Eureka office(New Delhi - Greater Kailash Part-2) so many times for the installation then after 3 days it was installed in my house by a plumber("Rakaesh Singh") at afternoon time, I specifically mentioning this afternoon timing because I want to convey that at the time of installation, the device was not tested. As the direct water supply timing in our area is in morning and evening. Plumber "Rakaesh Singh" suggested us to test the device in the evening time when the direct water supply come, and gave his Mobile no also with a request that if anything goes wrong or fauly then please call me on this no or you can call on sales person mobile also. I agreed with him that time and find that in the evening time when water came that the device name "Hot n Cool" is cracked and leaking from 2 places. This was identified by me on the first usage. I immedialtely called him up but calling again and again "Rakaesh Singh" didn’t picked his mobile. Next day I called up at Greater Kailash office and talked with a lady, she transferred my call on my request on Devesh Kumar's phone, I think he is Team Leader there, then I explained all the things to him. He suggested me that I have to pay for the replacement charges for Hot n Cool component. Please Please Please do something if read by any of the Eureka Guy


Thanks
Yashpal
[protected]