Address: | Jabalpur, Madhya Pradesh |
Dear Sir
I purchased an aquagaurd RO water purifire on12.12.2009 and my customer ID is [protected] from Company's sales office at civic centre Jabalpur .
There were four free service coupans ,each worth Rs 250/-against which the company had to give free services at regular intervals. Even after repeated requests the company failed to give free service at regular intervals .Now after 9 months on repeated complaints service team inspected the purifier and informed that the membrane costing Rs.2350/-, has been damaged and requires replacement. Since this item is consumable therefore not covered under warantee and has to be purchased as a fresh.
My complaint is that the defects/damage developed in the membrane are due to the failuare of the company to regulary attend the purifire for free services during the above period. But the company is not entertaning my claim.
I conclude that this is intentionaly done by company (not to attend customer for free services) just to increase sell of Memrane casting Rs.2350/- and if it is not so, then they should proportionately reduce the cost comensating for the free services not offered to me in the past.
Saurabh Wathre
R65 ,Sarswati Sadan
Shakti Nagar Jabalpur (MP) Was this information helpful? |
aquaguard total reviva wp system — lack of service
I bought aquaguard total reviva wp system before 5 months. Now its not functioning properly for past 2 months. I called the service number repeatedly severly, but there is no response from them for past 2 months. A service man came and said one of the four filters is not working and he said he will bring it and attach it. But weeks have gone without response.. Please take immediate action or please refund the money so that i can arrange for some other company prod