Comments
Aquaguard Water Purifier — No Service, Under AMC
We are giving AMC to your local dealer- M/s Durga Enterprises, Neelkanth Vihar, Near - Blind School, Bhuteshwar Mandir Road, Saharanpur. Ph. No.[protected].We regret to inform you that our aquaguard water purifier laying out order since one month, but no attention giving us.
aqua guard classic water purifier — aquaguard water purifier not working
I have bought an aqua guard classic water purifier only 1 1/2 years before from Eureka forbes Kochi in Kerala from Tutus Tower Edappally but they are charging exhoribant amount as service charges, I did not go to the shop but the representative has come to my house causing a big headache due to his unpleasant torture I had to buy this product and at the time of purchasing he didn't even give the product description saying that we will have to change the carbon alternatively in one year which will cost around Rs.300/- being a middle income group, I cannot afford Rs.300/- for its carbon replacement, If I had this knowledge I would never had purchased it and now some other complaints are also there and it is not working and they are charging Rs.2300/-, for a product of Rs.7390/- I have to incur Rs.2300/- for its maintenance I think this is not fair, and I request an immediate response in this regards I purchased AQUA GUARD OLD NOVA water purifier on 04.09.2008 and it was under AMC upto 31.05.2012.We forgot to renew the AMC.It was also not reminded by your service department.Then on 15.06.2012 your service technician came and serviced the machine and said service contract has to be renewed and we have to pay Rs.1580/- towards AMC charges for one year and additional Rs.325/- has to be paid towards service charges .As we wanted to check up with customer care centre whether we have to pay additional Rs.325/-(we felt it unreasonable and unjustified in charging service charge for entering into AMC ) we sent him back without entering into AMC.Then after contacting your customercare centre I called EUROHELPLINE PHONE on 16/17.08.2012 asking them to send technician for entering into AMC.They said within 24 Hours we will be contacted by the technician.As there was no response from your side for 2 days, I made a call to EUROHELPLINE on 18.08.2012 and said nobody contacted us till then.They said Monday(20.08.2012) happens to be a holiday and assured us that technician will come on 21.08.2012.This time also no response from technician.Again I contacted EUROHELPLINE on 22nd, 24th, Aug, 2012.Same reply from your customercare personnel.Again I complained on 25.08.2012 to customercare No.They assured to send the technician same day.
I am really surprised to see a reputed organisation like yours doesn't care to send the service technician even after one week from the date of my first complaint.If there is a delay in sending the technician the customer care personnel could have informed me or your service franchise could have informed the reasons for delay.After I made 5 to 6 telephone calls to your customer care no. your technician is coming.It is a very bad experience for me.Finally the technician came yesterday evening(25.08.2012).He said we have to pay Rs.1580/- plus Rs.325/- for service charge.We agreed to pay the amount and told him to do the servicing .The technician whose name is Mr.KESAVAN, seems to be amateur and he does not have proper knowledge about doing the servicing of the machine. He was struggling to take out the 2 CARTRIDGES(Filter)from the unit.After great difficulty he removed the cartridges from the white tube and afterwards he doesn't know how to proceed. At this stage he could have cosulted his senior technician for help.Without consulting anybody he opened the whole AQUA GUARD UNIT and said the WHITE TUBE (in which the cartridges are fitted inside) has broken and it has to be replaced and we have to pay extra for this replacement.It is your technician who is an amatuer and who doesn't know how to undertake the servicing has broken the white tube and it is his fault.At this stage we said you don't know how to do the servicing and you only broke this white tube.As we are very much upset over the way the technician did things, we don't want to enter in to AMC and asked him to refix the unit as it is.For this he demanded service charge of Rs.350/- His behaviour is also very rude from the beginning.I refused to pay the amount as it is his mistake because of which white tube got broken.Then he refused to reassemble the Aqua Guard Unit unless service charge is paid.At this stage I made complaint again to your customer care No.After this he contacted his senior technician and told him about what he did .For this his senior told what Mr.Kesavan did was not correct.Then he silently reassembled the unit and left my house immediately.
This bad experience with your customer care response and the inept handling of my AQUA GUARD UNIT by your service technician has made me not to renew my AMC for my machine.Because of your technician my machine
is in not in usable condition.I never expected this kind of rude behaviour and discourteous service from your service technician.I request you to take appropriate action against the technician.
V.SRIDHARAN
I am really surprised to see a reputed organisation like yours doesn't care to send the service technician even after one week from the date of my first complaint.If there is a delay in sending the technician the customer care personnel could have informed me or your service franchise could have informed the reasons for delay.After I made 5 to 6 telephone calls to your customer care no. your technician is coming.It is a very bad experience for me.Finally the technician came yesterday evening(25.08.2012).He said we have to pay Rs.1580/- plus Rs.325/- for service charge.We agreed to pay the amount and told him to do the servicing .The technician whose name is Mr.KESAVAN, seems to be amateur and he does not have proper knowledge about doing the servicing of the machine. He was struggling to take out the 2 CARTRIDGES(Filter)from the unit.After great difficulty he removed the cartridges from the white tube and afterwards he doesn't know how to proceed. At this stage he could have cosulted his senior technician for help.Without consulting anybody he opened the whole AQUA GUARD UNIT and said the WHITE TUBE (in which the cartridges are fitted inside) has broken and it has to be replaced and we have to pay extra for this replacement.It is your technician who is an amatuer and who doesn't know how to undertake the servicing has broken the white tube and it is his fault.At this stage we said you don't know how to do the servicing and you only broke this white tube.As we are very much upset over the way the technician did things, we don't want to enter in to AMC and asked him to refix the unit as it is.For this he demanded service charge of Rs.350/- His behaviour is also very rude from the beginning.I refused to pay the amount as it is his mistake because of which white tube got broken.Then he refused to reassemble the Aqua Guard Unit unless service charge is paid.At this stage I made complaint again to your customer care No.After this he contacted his senior technician and told him about what he did .For this his senior told what Mr.Kesavan did was not correct.Then he silently reassembled the unit and left my house immediately.
This bad experience with your customer care response and the inept handling of my AQUA GUARD UNIT by your service technician has made me not to renew my AMC for my machine.Because of your technician my machine
is in not in usable condition.I never expected this kind of rude behaviour and discourteous service from your service technician.I request you to take appropriate action against the technician.
V.SRIDHARAN
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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2 months down the line,
3 request numbers given till date,
Have talked to manager,
The technician isn't courteous enough and hangs up on phone refusing to wait for even 5 min while i come down from office to reach home...
Beware!