[Resolved]  Aramex Couriers — Non delivery of Parcel

Address:

Mumbai Suburban, Maharashtra

Dear Sir,
I had booked “ASPEN BP-103H Fully Automatic Digital Blood Pressure Monitor” from Indiatimes shopping on 18th October 2012 vide order id[protected].

The same was shipped via Aramex couriers on 20th October 2012 for delivering the same to my address. According to Aramex they have attempted delivery on 22nd October 2012 at 4:15 PM with the remarks stating that “Customer refused to receive the shipment”. I would like to point out over here that no personnel of Aramex couriers had come to deliver the shipment even though my wife was in the house from 3pm onwards on that day.

I called Aramex on 25th October 2012 at approx… 10.30 AM and spoke to Mr. Vinod who confirmed that my parcel will be delivered between 2PM and 7PM on 25th October 2012. Again I wish to point out that no personnel of Aramex couriers have come to deliver as I was there in the house the full day.

They have also updated their website stating that an sms was sent to the customer. I have not received any SMS.

I would like to ask Aramex below points:
1. Who did they send on 22nd October 2012 and who refused to accept the parcel?
2. Why did they not leave a missed you note so that we can contact them?
3. Why did they not try to deliver the parcel on 25th October 2012 inspite of Mr. Vinod’s assurance?
4. To which mobile number did they send the sms on 25th October 2012?

Regards,

Fariborz P. Zaigar