[Resolved]  Aramex, Yebhi.com — Worst Customer Orientation

Address:

Maharashtra

Hi!

I have placed an order on www.yebhi.com for watches on 25/09/2011, which they have dispatched from Delhi via ARAMEX courier on 27/09/2011. Which I have not received till I visited there office in Pimpri-Pune and get the same physically on 11/10/2011 7:30 PM.

[B]The order & Consignment Details is as follows: [/B]
[B]YBH613692 [/B]
Order Value: INR 798.00 Date: 9/25/2011 10:19:35 PM
Payment Mode : AXIS Payment Gateway Payment Status : Payment Successful
[protected] Transaction Successful

[B]Airway bill number: [protected] [/B]

As per the track record, it has received to Pune local center, means Pimpri office on 09/29/2011 04:55 PM itself. (Which is just a km away from consignee add.)

As you may find in track record of the given AWB, the consignment was lying there with them for more than 10 days without any notice to them.

Since I have not received the courier for many days, at first, I called ARAMEX (tel no.3300330) on 04/10/2011, which they told, it is on HOLD due to unknown reason, and there could be a reason of high work-load. They will arrange delivery latest by tomorrow. Moreover, the customer care executive was not in position to give me pimpri local office address and denied me saying he will look into personally.

Again on 5th also, it has not delivered, hence called them again asked. The same reason they said as mentioned above and committed falsity that, it will be delivered by today itself.

On the same day, I informed to Yebhi customer care also about incident, which they assured will be looked after their dedicated follow-up team with respective courier service and arrange delivery latest by today, if not today, surely by tomorrow.

But nothing happened, moreover, I wrote mail to yebhi customer care, who also not acted on anything to push courier agency to deliver the same. I then had sent 3 more mails to their ‘so called’ escalation team, who also failed to even respond, far helping/taking actions.

After reaching beyond unbearable embarrassment level, called to ARAMEX and shouted a lot for just getting local pimpri office address and contact details which they provide as followed:
Contact Person.: Mr. Gole – ‘So called’ Manager.
Cell No.: [protected] / 46778278 / 79.

While calling on LL no. there was nobody picking-up call, while tried on CELL no. Mr. GOLE (The angry young man) was sound like tired of doing job and no more in mood to respond customer, told since there is no power, he will not be able to trace my consignment. But asked for AWB no. and he will track and revert. But he too, didn’t respond till late 7:30 PM on 11/10/2011.

Then, I went their local pimpri office and got the consignment.

There, in ARAMEX-Pimpri, I observed that, at least around[protected] such consignment were lying unattended, un-noticed, un-tracked. They took around 15-20 minutes just to search my consignment.

I strongly advice people not to prefer the ARAMEX.

Here, it is also experienced that, yebhi also, noticed not being interested after getting payment & consignment dispatched from their end. Let customer to suffer… it is his problem.

I had worst experience of being sufferer.