[Resolved]  Ava Merchandising — Product Replacement

I had placed an order on 17/7/08 and Order Number is:[protected], the product is delivered on 25/7/08 and when opend the box, I found the product is damaged and mailed the same to AVAMerchandise, and when I ask for the status on this issue, there is no reply till date. I could get a contact number of AVA : [protected] (which I got from HDFC) to which I couldn't get connected anytime.sometime i also called at their cust. care no.
but no response is given to me.

I had placed an order some where in the month of June 08 and the Order Number is:[protected] &[protected], the product is delivered and found that on of the the products i.e Pearl Watch is damaged and the other product is wrongly sent instead Code No:906 (louis Quartz Watch). I have sent the damaged prouct and the product which was sent wrongly through "ARAMEX Courier vide Way Bill No:[protected] &[protected] on 18-07-08 as requested by them". Now when I ask for the status on this issue, there is no reply till date.

I have all the mail proof for the same for your reference. I'm fedup with their service. Kindly let me know what to do.

----- Original Message -----
From: Ragothaman
To: Sales Abn Co.in
Cc: [protected]@avamerchandising.com
Sent: Tuesday, September 16, 2008 5:06 PM
Subject: Re: Redemtion of my Gift Voucher-Jetlite(Wrong product has been Sent instead of Product No:906) & Replacement of Defective Pearl Watch.


Dear Mausam,

This a reminder. I spoke to your Customer Service about 10 days back and I have been told that it will be despatched as on 8th. But again, I haven't received the same. Even I spoke to your Customer Service today twice.

Pls show some seriousness on this.

Regards

Raghu
----- Original Message -----
From: D Ragothaman(ATL-MAA)
To: Sales Abn Co.in
Cc: [protected]@avamerchandising.com
Sent: Saturday, August 16, 2008 3:54 PM
Subject: Re: Redemtion of my Gift Voucher-Jetlite(Wrong product has been Sent instead of Product No:906) & Replacement of Defective Pearl Watch.


Dear Mausam,

Don't U think its ridiculous. Neither I have received the product till date or response from your end. . Every time I call up Customer service, I get the automated feed back saying that " sir, U will get the product with in a week". I am being dragged for more than 4 months. I am really ashmed to communicate through mail as well as over the phone. There is a limit. Is this the way AVA extend services to their Customers.

If I don't get the feed back, I am going to take up this issue seriously with your higher ups and ABN.

Regards

D.Ragothaman


----- Original Message -----
From: D Ragothaman(ATL-MAA)
To: Sales Abn Co.in
Cc: [protected]@avamerchandising.com
Sent: Monday, July 28, 2008 4:56 AM
Subject: Re: Redemtion of my Gift Voucher-Jetlite(Wrong product has been Sent instead of Product No:906) & Replacement of Defective Pearl Watch.


Dear Mausam,

Both the Products have been picked by ARAMEX (Courier as on[protected] and the same has been received by one Mr.Paesh of AVA as on 21-07-08.

I am looking forward for the replacement. When Can I expect?

Regards

D.Ragothaman





----- Original Message -----
From: Sales Abn Co.in
To: 'D Ragothaman(ATL-MAA)'
Sent: Wednesday, July 16, 2008 5:08 AM
Subject: RE: Redemtion of my Gift Voucher-Jetlite(Wrong product has been Sent instead of Product No:906) & Replacement of Defective Pearl Watch.


Dear Sir

We are arranging the pick up on highly priority basis.

With Best Regards
Mausam



[protected][protected][protected][protected]
From: D Ragothaman(ATL-MAA) [mailto:raghu.[protected]@atlindia.com]
Sent: Wednesday, July 16, 2008 5:36 PM
To: Sales Abn Co.in; [protected]@avamerchandising.com
Subject: Re: Redemtion of my Gift Voucher-Jetlite(Wrong product has been Sent instead of Product No:906) & Replacement of Defective Pearl Watch.


Dear Mausam,

Where is the updation? Its almost 15 days from the date of receipt of your mail.

Regards

D.Ragothaman
----- Original Message -----
From: Sales Abn Co.in
To: 'D Ragothaman(ATL-MAA)' ; [protected]@avamerchandising.com
Sent: Tuesday, July 01, 2008 4:46 AM
Subject: RE: Redemtion of my Gift Voucher-Jetlite(Wrong product has been Sent instead of Product No:906) & Replacement of Defective Pearl Watch.


Dear Sir

We would like to inform you inform you that we are looking into the matter and will update you ASAP.

With Best Regards
Mausam



[protected][protected][protected][protected]
From: D Ragothaman(ATL-MAA) [mailto:raghu.[protected]@atlindia.com]
Sent: Tuesday, July 01, 2008 5:10 PM
To: D Ragothaman(ATL-MAA); [protected]@avamerchandising.com
Cc: [protected]@avamerchandising.co.in
Subject: Re: Redemtion of my Gift Voucher-Jetlite(Wrong product has been Sent instead of Product No:906) & Replacement of Defective Pearl Watch.


Freindly Reminder Mr.Puneet


----- Original Message -----
From: D Ragothaman(ATL-MAA)
To: [protected]@avamerchandising.com
Cc: [protected]@avamerchandising.co.in
Sent: Saturday, June 28, 2008 1:55 PM
Subject: Fw: Redemtion of my Gift Voucher-Jetlite(Wrong product has been Sent instead of Product No:906) & Replacement of Defective Pearl Watch.


Dear Puneet,

The below mail sent twice to your Sales ID. No Respnse as of date. I have also spoke to your Customer service numerous time and I am told that the replacement will be done in a couple of days, but nothing happened. It's more than a month.

Pls go through my below mail and revert back to me. I Feel AVA's service standard is coming down.

Regards

D.Ragothaman
[protected]

----- Original Message -----
From: D Ragothaman(ATL-MAA)
To: [protected]@avamerchandising.co.in
Sent: Tuesday, June 24, 2008 5:15 PM
Subject: Re: Redemtion of my Gift Voucher-Jetlite(Wrong product has been Sent instead of Product No:906) & Replacement of Defective Pearl Watch.


FREINDLY REMINDER
----- Original Message -----
From: D Ragothaman(ATL-MAA)
To: [protected]@avamerchandising.co.in
Sent: Monday, June 23, 2008 1:27 PM
Subject: Redemtion of my Gift Voucher-Jetlite(Wrong product has been Sent instead of Product No:906) & Replacement of Defective Pearl Watch.


Dear Sir,

With reference to the subject, I would like to bring it to your notice that the wrong product has been sent instead of Product No.906 (Louis Quartz Watch). I have already made the handling charges of Rs.490/-

Also I have brought this to the notice of your Customer Service and I have been informed that they will make the replacement. But as of now I haven't received the product even after making a complaint. (Order No:[protected]

I am a regular Customer to AVA and this is something I feel very obnoxious. This is the second time it happens. With regard to Pearl Watch, I have received the defective product and accordingly made a complaint (Order No:[protected]. I have been informed that the product will be replaced, but even after one month I am to receive the same.

Kindly look into this seriously as the Customer should not have bad repercussion on AVA. Pls expedite the product at the earliest and acknowledge the receipt of this mail.

Regards

D.Ragothaman

My SBI Card No. [protected].
I have won a prize of LOUIS QUARTZ WATCH 1053 under SCRATCH & WIN scheme, now I want to get home delivery for the winning prize at my residence address :-

Sh. Ram Kumar
H.No. 123-C, Housing Board Complex,
Sector-14, Panchkula -134109.
Mobile - [protected]

Please confirm the same.

To redeem the product voucher

scratch voucher from SBI card

product code : B018

product name : Reebok Bag

for festive season from SBI CARD

name : VISHWESHWARACHAR H E

CARD NO:[protected]

ADDRESS : VISHWESHWARACHAR H E
C/O SUNDRAMMA
# 3, 6 CROSS, 6 MAIN
TULASAMMA LAYOUT
JNANAJYOTHINAGAR
JNANABHARATHI POST
BANGALORE - 560056
KARNATAKA
PHONE :[protected]
MOBILE NO - [protected].

Lets all get together and show it to them that we are not fools and we should get value for our hard earned money. They are cheaters and they have no right to survive in this market

how to proceed for getting a product?

Hi

Last month, i have place an order of Olympus Digital Camera and your sales representative were saying that sir we will deliver an order within 21 days and you are staying in south delhi so it hardly takes 12 to 13 days, but till now i haven't recieved any product or a word from your side and when i am trying to call you, your salesman said sir your product will be deliver in next week.

If the product has not come in next 3 or 4 days then i will take a strict action on this.

Thanks