In today's date I doubt the capability of just every staff off Aviva and feel that they are just bunch of jokers sitting in your Hyderabad office just collecting a salary at the end of the month.
I received a call on Saturday 17th September 2011 from your Hyderabad office, Mamta, reminding me for payment of my policy number LSG1153533.I asked her to send an executive to my residence to collect the cheque as this is facility aviva offers to their customers.she promised a call from the staff concerned.NO CALL RECEIVED TILL MONDAY.I called around afternoon and the payment collector promised to come on 22september as Monday was not possible and 20-21st I was out of country.
I saw a missed call from aviva on 21st sep when I was out of country.
waited for your executive on 22nd as per the promise NO ONE TURNED UP.In the evening at 1800hrs I receive a call from your Chennai office promising me to send an executive at 1100hrs on 23rd but as usual NO ONE TURNED UP.I called your office and invited trouble.
Your executive shiva krishna called from number+919030764909 to say he would come at 1300hrs to collect payment.At 1343hrs after waiting I called the same number several times but no response.Made several calls to your HYD office but people had no answer.
Seems aviva highly lacks professionalism where a call is picked up by the security guard.The call is then transfered to someone of his choice who is not even in the position to check the customer record even though he takes down the name of the customer.Then on an open line the staff starts chatting with people around him/her and the customer listens to everything!!!
Your staff shreekanth instead of understanding the inconvenience I was going through expressed his helplessness in providing any assistance to me and said he was attending to the walk-in customer because he was angry and that I should have called the toll free number.Clearly stating that aviva can neither satisfy the walk-in nor can be of any assistance to the customer on phone.Finally I had to request him to transfer the call who would be better than him.Call was transfered to Mamta again.Shocked to know that Mamta asks the customer if I had the number of aviva executive so that she can call and speak to him.
Is this the way AVIVA WORKS?????
Right now it is 1515hrs and there is just no trace of your executive who was required to come.High time you sack him.
I am myself into service industry but at no given point of time have I been educated to express our INTERNAL PROBLEMS to our customers, KEEP DODGING and MAKE A CUSTOMER WAIT FOR SO LONG TO PROVIDE A PROMISED SERVICE.
Today I feel I made the biggest mistake to take up the policies from you...when your executive had come begging in our office.
I am highly disappointed with this failure of service and the highly poor reponse from your office.
Pls also remember every bit experience cannot be penned down as well.
Aviva has business and the staff have a job because we have a job and are able to buy a policy from you.Your staff dont even know how to respect their own job!!Once employed tey only learn how to dodge the customer and get away from the situation.
I have undergone so much of harassment from your staff that I can even file a case against you for this harassment.