Aviva Life Insurance — Policy status as lapsed even after regular premium paid
Myself Rahul Charlewar, got a policy from Aviva Life Insurance on 20th Dec 2005. My policy no. is NSG1191593.
I have been regularly paying premium of 12000 Rs. since last 3 years for my policy. I had paid 36000 Rs so far as my premium. I had my fund switch as well during these period as well.
All of a sudden in the month of March, when i checked my policy details online, I found my policy status as "Lapsed". I have been following up with Aviva since that time for the reason, I was informed that you had not paid premium of your policy that's why it is lapsed and i was asked for the proof of payment in Bank Statement form. I sent my bank statement in the month of April, and then in may, in total atleast i sent 3-4 times my bank statements alongwith Aviva Consolidated statement showing my premium as paid.
I would have called more thatn 20-30 times to customer care officers and they always say it should be resolved in 3-4 working days. Few members i dealt during conversations are Saina, Vijaya, Reena, Himanshu (Manager of Customer Services) and Herlin Kaur (Manager of customer services).
They always promise to get resolution in 3-4 days, , but, , never come back. Today i was informed that you had not paid your first premium that is in december 2005. and you sent a statement for 2008,
I just couldn't beleive that how come they are asking me details of my 2005 premium as my policy was active till march-2008.
Himanshu mentioned that in reconcialliation they noticed they don't have reference for 2005 payment, , and that's why it's lapsed.
It was so shocking that i have been paying all premium regularly and i have receipt of Aviva, eventhough they are asking me the proof of year 2005, this can happen to any customer and they can ask data after 10-15 years too.. how one can trust on this kind of Insurance company.
Their telephone no. are 1800 180 22 66 and 0124-2709046.
And I have been speaking with the heighest authority as they mentioned for customer services dept. named Himanshu and Herlin Kaur.
Can you some how help me to resolve this matter ?
Looking forward for positive feedback.
[Oct 03, 2014] Aviva India customer support has been notified about the posted complaint.
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