HDFC Bank Complaints - Bank Tantrums

54 days ago by Dipesh Patangia [send email]

Dear all
There have been many undue and unfair charges in my account no 00471050150831 in the recent past.
Firstly, I had called phone banking to report loss of ATM card my pin did not work and the officer asked me for my ATM card number to reset the pin which was ridiculous then he asked me to visit the nearest branch. I was charged for 6 calls @ Rs. 50 per call in 10 mins for not helping me.

(a) I was never informed that such charges and applicable.
(b) My pin did not work on that call so you cannot charge me.
(c) It is not possible for anybody to reach a phone banking officer 6 times in 10 mins.
(d) Any idiot would not call phone banking 6 times if he is told that they cannot help.

Secondly, I have been charged for AQB charges for the last 3 cycles which have not been reflected in my account balance and are deliberately hidden from me and there has been no communication about them whatsoever in 9 months. As a result, whatever money I deposit in this account disappears the very next day. Mine is a salary account in the first place and if it is been converted to a non salary account I have not been informed about the same. in my account I have not received you letter that you claim to have sent to all account holders informing them that from 1st of April AQB charges are going to be hidden. If any of these was communicated to me in a timely manner we would have taken care of things in a better manner long back. Now there is a hidden negative balance of Rs. 2300 which I cannot and do not wish to pay.

The last time I was charged AQB charges was in December 2005 when I was a bonafide employee of a company receiving regular salaries in that account and on top of that I had a balance of Rs. 22600 in my account. My charges were reversed and the person responsible, one Mr. Sameer Agrawal had to resign.

Thirdly, there was a negative balance of Rs. 259.43 in my account due to rent of my demat account being charged. I have tried to close that demat account 9 times in the last 6 months including today I was never informed even after depositing cash in the branch and walking out of it this morning that there is a charge of Rs. 60 for depositing cash. Such a charge is unfair as it defeats the most basic purpose of having a savings account. I was never whatsoever informed that these charges exist before or after they were levied to my account. Fortunately, I happened to visit another branch today itself to check about the funds disappearing from my account for the past two months that I was informed about this charge and the AQB charges mentioned above.

Given the circumstances mentioned above, my account has become a
never-ending financial quick sand. I am not sure if I have a savings account or a vanishing account with you. So, I request you to reverse all these charges as soon as possible and let me close this account and that demat account without and further financial liabilities.

Recently discussed

Latest News

Worst rating

Complaints with most comments

Stay away

HDFC Bank Complaints - Bank Tantrums

HDFC Bank

Comments

Post your Comment

Categories