Bata India Ltd — DAMAGED SHOES

Address:

South Goa, Goa

Sir,
I purchased one pair of shoes model no 8516943 on dated 17.11.2010 from Bata store no 563/02106 at Vasco da Gama, Goa. After using three to four times I noticed the toe portion of leather of both the pieces have been separated from the soles. I approached the store keeper but he advised me to come when the manager who comes from Mumbai is available. After few visits and phone calls he accepted the damaged pair of shoes on 12.12.2010 and informed me that he will speak to the manager when he visits Goa. After that I visited your store four times and also called over phone few times. But the reply I received was that the Manager has not come so far.
I sent two e-mails to Bata Customer service on dated 24th Dec 2010 and 3rd jan 2011. But no reply is received so far.

I request you to kindly register my complain on the matter and direct M/s Bata India Ltd to replace the shoes.

With regards

Manoranjan Khuntia
E-mail - [protected]@rediffmail.com