Beam Fiber - Failed to give broadband connection within time and NO RESPONSE
PrashanthReddy on May 9, 2011
I RECENTLY SENT A MAIL TO firstname.lastname@example.org ( address given by the manager of beamtelecom , mehdipatnam branch --Abeth Khan)
iam expecting reply from them -- the mail details are
I have paid 1800 rupees to beamtelecom for 2 mbps plan at 08 Mar 2011. At the time of paying your people said "Connection is given in maximum 20 days" And Customer Care people told that my commence date is 26thMar 2011.
Area : SHIVARAM PALLY , RAJENDRANAGAR , HYD-052
Reg Mobile No : 8008752175
From that day on wards Iam calling Customer Care people and they are simply saying "YOUR CONNECTION WILL BE GIVEN IN 24 TO 48 HOURS, OUR TECHNICAL PEOPLE WILL CONTACT YOU"
NO TECHNICAL PEOPLE CONTACTED SINCE THEN. IAM JUST GETTING TICKET MESSAGES TO MY MOBILE AND MAIL( i collected them ) AROUND EQUAL TO 20 IN THESE DAYS ( the same story repeats every time but no response or no intimation from any technical people , every time i called customer care people and they just register the complaint and give me a TICKET , NOTHING HAPPPENS )
TODAY AFTER 31 DAYS 9TH ARIL 2011 , I PERSONALLY WENT TO YOUR MANAGER (ABETH KHAN , MEHIDI PATNAM BRANCH,PH NO 9948515155) AND GIVEN A COMPLAINT TO HIM. MANAGER IS SAYING THAT
" THE MATERIAL FOR YOUR AREA (SHIVARAM PALLY , RAJENDRANAGAR , HYD-052) IS NOT SANCTIONED TILL TODAY AS YOU ARE ALL ONLY MONTHLY PAYERS, BUT TODAY IT IS SANCTIONED ( HE SHOWED ME A MAIL )
AND WE WILL GIVE YOU CONNECTION BY SATURDAY (14 APRIL 2011) OR 5 TO 8 DAYS.
IF WE FAIL TO GIVE CONNECTION IN TIME WE WILL RETURN YOUR MONEY. THEN I ASKED A CONFIRMATION MAIL FROM THE MANAGER. HE TOLD ME TO FORWARD A MAIL TO email@example.com. THEY WILL SEND YOU CONFIRMATION MAIL ( OF RETURNING MY MONEY 1800 WHEN FAILED TO GIVE CONNECTION WITH IN THE TIME).
THATS WHY IAM FORWARDING THIS MAIL TO YOU , SO PLEASE SEND ME THE CONFIRMATION MAIL TO ME. MY REG MOBILE NO IS 8008752175.IF ANY QUERIES ON THE ABOVE MATTER YOU CAN ASK YOUR MANAGER OF MEHDIPATNAM BRANCH (ABETH KHAN-9948515155).
My Status As Per the Latest Ticket
On Mon, May 9, 2011 at 2:51 PM, <firstname.lastname@example.org> wrote:
Please note that your ticket No.2091998 is still under resolution. Our team is working on this and we will expedite resolution. Inconvenience is regretted
Ticket details for your reference
Ticket Type: PENDING CONNECTION
Ticket Priority: Higher
Ticket Status: Pending
TicketDate:05-MAY-2011 01:58:00 PM
For any further information and clarification regarding this ticket, please call our customer support on 040-66272727 or reply to this mail (always mention the ticket no: or account no for reference).
|3 Comments Updated:||
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Beam Fiber - Request for shifting was raised 1 month back.No proper response.I wasted atleast Rs200 on calls.and more than 20 tickets are registered but of no use.
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