[Resolved]  Benq — poor service

Sachin Sharma/BAN/Symbian
02/18/2008 06:43 PM
To
sureshbabu k/IN/[protected]@SYMBIAN
cc

Subject
beq service center





I had a very tough time in getting my benq laptop repaired.
I bought it from China, unaware that there is very poor or no service available in India.
Your nearby service centre guy will refuse to repair it, you wont find any good part available.
e.g my cd reader is not working, I was asking for a replacement, No one in bangalore could do it.

Any way coming to main point, guys there is only one service centre in bangalore. i.e authorised to neoteric Information pvt. Ltd. that too this guys are very rude, basically they have no interest in entertaining individual. they are very busy with lots of other work, mainly dealing with corporates. so no time.

That too their office hour is like an govt organisation 10 to 5 monday-to Friday. they will not even wait for 5 min.

I have given my laptop to repair, they have not even opened for a month. I keep calling them almost daily. at last he got fed up with me and told that the mother board might be damaged.
All this he said without touching the laptop. I softly suggested him to check some more stuff. may be an issue with RAM. then he tried out said, actually yes the RAM is not working.
that's it, come and collect your laptop. we are done. we will not replace your RAM. that you have to do on your own..
that's all and the charge was 1500Rs.
that too initially they said the charge will be around 1000 Rs.
we got little angry, that's it. he finally said I have only 5 min.
to decide whether I want my laptop or not. either pay 1500 or leave this place. as the time is already 5.

Please guys dont make the same mistake that I made. Dont buy benq laptop/or dont ever go to the service centre at this location

neoteric information pvt ltd
No 9 1st floor MAS tower
4th main sampagi ramnagar
opp BEML corporate office
(land mark, pallavi theator)