[Resolved]  Bharat Gas — Non delivery of refill cylinder

Respected Sir,
I want to draw your kind attention towards the irregular practice followed by Modern Gas Service, Alwar(Rajasthan) a dealer of Bharat Petrolium(Gas).
I am a consumer of Modern Gas Service, Alwar(Rajasthan) a dealer of Bharat Petrolium(Gas) my consumer No.is 5182. Whenever I Book my cylinder for refill on phone the person present that side does not pickup the phone. Any how, I book the cylinder for refill they do not deliver the cylinder in time which they give. I remind them again and again but they do not pay any heed to my request.
Recently I got my cylinder book on 14.7.2008 they replied that they will deliver the same within 5-7 days but when I did not get the cylinder till 30.7.2008 then approx. at 4:00 Pm on the day I phoned to the Gas Service. I went on trying up to half an hour then they picked up the phone and answered that we will deliver the cylinder tomorrow i.e.31.7.2008 but as usual, they did not deliver the cylinder till today. It is today i.e.4.8.2008 I tried to remind them once again on phone from3:45Pm to 5:00 PM constantly, the phone went on ringing and ringing and some time was showing busy mode it seems like they keep the phone off the hook. Even I tried their Mobil of the dealer itself but the result was same.
Previously, I booked my cylinder on 13.5.2008 at 12:10 PM after following a long hectic process of countinous trying phone. When I requested the person on phone to tell my booking number he cut the phone, then repeatedly trying to phone at last I got success at 12:38 PM then they gave me my booking no.133. They assured me that they will deliver the cylinder within 5 days. When I did not get my cylinder till 22.5.08, I reminded them on same day i.e.22.5.2008. At that time they also replied that your cylinder will be delivered on next day i.e.23.5.2008 but this time also they did the same thing, the cylinder was ultimately delievered on 24.5.08.
This type of activities of negligence and irregularities are being followed by this Gas Service repeatedly. Sir, I request you to please instruct the Gas Service to regularise and prompt there services so that the consumer may not have to face harrasment.
Thank You

Yours Sincerely


Capt.(Dr.)Shashi Kant Gupta
'Shiv-Sadan'
Nagli Crossing
Alwar (Rajasthan)
Pin:301001

Respected Sir,
I want to draw your kind attention towards the irregular practice followed by Dammo Gas Service, Jhil mil colony delhi a dealer of Bharat Petrolium(Gas).
I am a consumer of Dammo Gas Service, Delhi a dealer of Bharat Petrolium(Gas) my consumer No.is 3264. Whenever I Book my cylinder for refill on phone the person present that side does not pickup the phone. Any how, I book the cylinder for refill they do not deliver the cylinder in time which they give. I remind them again and again but they do not pay any heed to my request

Yours Sincerely


dinesh chander (Adv) ([protected])
31/95, b, vishwas nagar
shahdara delhi 110032

I am a comsumer of Bharat Gas vide consumer no.18996 at Bilaspur, Chattisgarh M/S Abhinav Gas Servises, Bilaspur Distributor's Code No.351877 are no delivering the refill cylinder which has been booked 25 days before and even after several reminder on telephone.

I am a customer [ CONSUMER NO:15187]of your gas supply agency{CODE NO:621723: SREE LAKSHMI GAS AGENCY, S.K. BUILDING, UDAYAGIRI, CHEMPAZHATHY, TRIVANDRUM.We had booked for a refill cylinder on 8th April 2009.since it was not delivered, again we reminded the distributor on 20th and got the reply that it would be delivered on 22nd April'09. till date the same is not received. from 22nd onwards when we tried to contact the distributor several times continuously from 10 am to 5pm in all the four telephone numbers[protected], 2594994, 2596996 mob:[protected]) they were either engaged or not responding. please note that last delivery of refill cylinder was on 12th march'09. It is very regretting to note the irresponsible behaviour of a distributor of such a reputed company towards a customer. it is a regular practice that the refill cylinder is delivered only after repeated reminders from our part. PLEASE DO THE NEEDFUL ARRANGEMENT AT THE EARLIEST TO AVIOD FURTHER INCONVENIENCE TO US.

Dear Sir,

I have book refill cylinder on 19/09/2009 from the agency Kamote Navi Mumbai a dealer of Bharat Gas. I was assured delivery after two days but still date i.e 24/09/2009 i have not yet recived the delivery,

As there is so much of froud in selling the refilled cylinder in Black in market.
As such agency has the stock to sell in Black Market kindly look this is an serious issue.

Thanks & Regads,

Vinod Sakpal

The service at the Sreelakshmi gas agency (Barath Gas) at chempazhanthy, Trivandrum is very very poor. And the behaviour of the office personnel towards the customers is very rude. I have booked for a refill cylinder on 15/09/2009 and till date (30/09/2009), it is not delivered. As you have pointed out, all of their contact tel numbers are either not responding or engaged.

This is horrible.

I am Mrs. Suman Singh, staying at Bhayander (East), i have booked Gas Cylinder (Consumer No.31463)before 1 month, but till date (06/Nov/2009) they have not dispatched same to my resident.
After complaining for same they always give me assurance that they will deliver Gas Cylinder within 2-3 days.
Hence you are requested to do the needful.

Thanks
Mobile [protected]

shivam gas agency (bharat gas ) — non-delivery of gas

AM I ASHOK NAYYAR I AM A CONSUMER OF SHIVAM GAS AGENCY GURBAX NAGAR AMRITSAR (PUNJAB) DISTRIBUTOR OF BHARAT GAS MY CONSUMER NO IS 3183 I AM BOOK MY CLYINDER IN THE MONTH OF JULY 2009 BUT AM I NOT RECEIVED ANY CLYINDER. I AGAIN BOOK THE CLYINDER IN THE MONTH OF SEPTEMBER 2009. AGAIN I AM NOT RECIEVED ANY CLYINDER. I AGAIN BOOK THE CLYINDER IN THE MONTH OF DECEMBER 2009.AGAIN I AM NOT RECEIVED ANY CLYINDER. IN BETWEEN THE DELIVERY MAN MR. JAGIRA DELIVERS CLYINDER IN OUR AREAS. I TELL TO MR.JAGIRA PLEASE DELIVER MY CLYINDER BUT JAGIRA SAYS YOUR CLYINDER IS NOT ISSUE TO ME . MY ADRESS IS CORRECT MY MOBILE NO [protected] SO PLEASE SOLVE THE MY PROBLEM THANKING YOU

Agency : Shivam Gas Agency
Rspected Sir,
I have my LPG Conection with M/s. Shivam Gas Agency,Gurbax Nagar, Amritsar one of the authorised dealer of Bharat Gas..
I had visited the office of said dealer for booking of refilling for cylinder on 10/12/2009 but till date ididn"t got the cylinder. Although delaer of the Indane Gas, moreover Sandeep Gas service dealer of Bharat Gas at Amritsar near by the said agency delivered the refill after 2 or 3 days of the booking but i am surprised what is wrong with the Shivam Gas Agency of Bharat Gas.This problem happened every time. Every time, when i visited their office I found most of the consumers face the same problems. I am totally fed up from their service as neither they delivered the refill Cylinder nor they transfer the connection to any other dealer of Bharat Gas.

Our all hope now on YOU.

Rspected Sir,
I have my LPG Conection with M/s. Shivam Gas Agency,Gurbax Nagar, Amritsar one of the authorised dealer of Bharat Gas vide registration no. 5118 having in the name of Sanjeev Kumar.
I had visited the office of said dealer for booking of refilling for cylinder on 03/12/2009 but till date ididn"t got the cylinder. I had visited personally 15 times in this connection every time they say " kal apka cylinder aapke ghar pahuncha diya jayega." but till now i didn"t got my cylinder.
Further, this incident was not happen only to me every time but also most of the consumers face the same problems but they ( Staff & Owner of the said Agency) didn"t bother. Being a poor man & having private job it is not possible for me to have reilling of cylinder in Black for Rs. 550 or even more for every time.Kindly look in the matter and arrange to provide the delivery well in prescribed time to the consumers.
There will be lot of thanks from all the consumers with "HOPES."

Dear Sir
I am a consumer from your lpg gas Ravidra Enterprises Lalru mandi near Derabassi.New conecton for lpg cylinder are totly closed from a long time.and now we are facing many problem in getting our lpg refill. Agecy holder behace very rudely.and also blacke marketing is also going on very huge level.if you have to refill your cylinder then you have to stand up in a long row 5 to 6 hour ago to booking counter opening.I am repersenting many of others card holders of my type which are not getting there refill even from booking 5 dayas ago.So Sir please give your king attention in this matter to resolve our problem
I hope you will be consider about this.
Thankful to You

The situation is still the same in 2010. No hopes of getting the cylinder replaced on time. Inspite of volunteering to take the cylinder to the agency when they are ready with a replacement, they are not cooperative. None of my call attempts got through successfully to any of their numbers.

Respeced sir/ madam,
My consumer No. is 31313 and booked refill cylinder on 26/08/2010 from the Exel Gas serice vashi, Navi Mumbai a dealer of Bharat Gas. I was assured delivery after 8 days i.e. on 2/9/2010. When the same was not delivered on date. I called up the agency staff and they assured to deliver in the evening on the same day. The delivery was not done so I called up the agency staff on 4/9/2010 and they tried to evade my call and remarked that there is some problem with number of deliveries. When I invited their attention that in the previous month delivery was done on the time they replied us rudely.
Now it has become a daily routine to call the agency staff for refill cylinder and receive the same assurance of delivery every time. At one point of time they made an excuse that the delivery men are new. With regret and pain I wish to draw the attention of the authorities that till date the refill cylinder has not been delivered and the one in use is about to exhaust any time.
I gave a complaint in writhing on 17/5/2010 at the agency, but they didnt take any kind of action against them.
I am in fact preparing to bring this matter to the top management of Bharat Petroleum with a copy to the Honorable Minister of Petroleum for the letargic and indifferent customer attitude of the Gas agency.
I sincerly hope that this forum will initiate prompt action and I assure you all cooperation in the event of any enquiry against the named agency

Thanks & Rgds
Vaibhav Vilas Jadhav
B/504, prithvi park, plot no. 4,5,6;near Lokmat office, Mumbai-Pune express way, sector 30, Sanpada Navi Mumbai.

I have booked to supply refill gas cylinder with M/s. Prakash Gas Agencies,Akshya coloneygokul Road,Hubli on28.07.2011.As on today 08.09.2011 i have not received refill gas cylinder.My consumer No. is 8453.Consumer Name:M.V.Vernekar,Laxminagar, 6th cross,Near canara bank,Gokul Road,Hubli.Dist:dharwad.State;Karnataka.

Get me refill cylinder to deliver

Received refill cylinder from M/s.Prakash Bharat Gas Agencies on 10.09.2011. But the bill No:25685 dated 4.09.2011.They have taken 06 days to supply refill gas cylinder to residence address.
My consumer No:8453. complaint dated 8.09.2011.

M.V.Vernekar

Sir I m bpcl LPG customer id 64078926. I have booked my refill on 01 Feb with order no 478056 but till now didn't get it. My distributor no 135280 is giving fishy replies every time. I have already done complaint to their customer care on 28 Feb 15 for the same vide complaint no 498676 but neither got any response nor the problem solved till now.either black marketing is happening or the distributor distributing refill cylinder unevenly. Recently they have delivered the cylinder to the person who had booked after me. I m unable to understand what to do next. Request do the need full...regards

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