Big Bazaar - Poor customer service
This email is with reference to the poor after-sale/ customer service provided by BIG BAZAAR MALL -
Himalaya Mall, Ahmedabad, Gujarat.
I am an NRI, presently in ahmedabad on vacations and i visited Big Bazzar and bought items.
But those were not upto the requirements so i had to exchange it (just in matter of SIZE), i went the next day immediately with the cash receipt and the item untouched.
But the staff's behaviour was too arrogant. Not bothered to pay attention to the Customer's Complaint.
I got no positive feedback from Customer Service department, so i requested to speak to the Store Manager and ask him why the item was not been exchanged.
I do agree that the Staff members are restricted in their duties and exchange policies, but i just wanted to speak to the store manager and know why the item cannot be exchanged.
the customer service department Declined my request to speak to the Store manager, and then they sent some person named Mr. Gunjan Bhatt, who claimed to be the Store Manager. But his behavior was very arrogant, not bothered to listen to the customer's problems and queries. Before I could even ask him why the item could not be exchanged, he said it cannot be done and asked me to leave the mall at that very moment.
I am sorry to say but i feel he is not The Right person for such an Important post of a Store Manager. He was rude, had no manners and even his attire never showed that he was store manager. Later on i encountered that he was not the store manager, but he himself previously claimed that he was. I tried to meet the Store Manager, but the Customer Service Department did not let me do so. So then when i asked for the store manager's contact number, i was given some number which was busy always.
I had to face very Arrogant behavior for TWO HOURS and POOR unappreciable Customer Service.
I went to shop to BIG BAZAAR because it is a division of Pantaloons, but this was a very bad Experience. I have recently bought a FAST TRACK WRIST GEAR from pantaloons. But Im very disappointed with the customer service provided by Big Bazaar Staff.
I know Mr. Kishore Biyani is the ideal person to build up the Future bazaar group, but i didnot expect such a poor, manner-less arrogant behavior from Big Bazaar Staff.
Waiting for a positive reply, the item to be exchanged is not Important, but the Behavior with Customers and their Queries is important.
i noticed in Big Bazaar while Shopping, in most of the Sections customers are left unattended, unlike in pantaloons.
Im in india only for a week now, i will be leaving to abroad then, but I do not think i will ever visit Big Bazaar again and will not let any of my NRI friends or family members (even those residing in india) make the mistake that i made and feel Embarrassed.
contact : Sharad G. R.
No. : 9909702244.
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Future Retail Home Office , FutureBazaar.com , 4th Floor, Tower C, 247 Park , LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083Additional contact available
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