[Resolved] BIG TV — Connection not activated even after 12 days of purchase. | |
Hi, I am vijaykarthik working in bangalore. Recently Reliance launched the Digital TV Service called " Big TV" and promised for the best service and quality of picture on the broadcasted channels. I purchased the connection on september 11th at Trichy, Tamilnadu and wanted to install the connection at my Residence in Bangalore. The sales representative convinced me that Big TV provides this easy way to purchase the connection in any of the cities and get the installation at our desired place. We requested to install the setup box and provide the connecion on the same day of purchase(11th of september). But the company took 4 days to take up the request and sent the service person to perform the installation after my continous complaints and requests registered to the call centre of the company. Even after the installation, the connection was not through. the service agent who installed informed me that it will take maximum of 4 hrs to get the connection activated. So i waited for it but couldn't get the channels. Even after 7 days of installation, still my connection is not activated. I made several more compalaints and fighting with the sales representative who sold me the connection. The service provided at the call centre is very poor. They don't have enough information on what went wrong and the customer care representatives employed by the company are too rude and harsh. In fact i came to know that one of the representative who attened my first call, did not take up my complaint at all and the complaint no. that he gave is a fake one. when i enquired the status of that complaint no. next time, the other representative informed me that it is for some other customer name. I would like to make a complaint agaist the company and return the connection and get back my money. Please advise. Regards, Vijay Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
BIG TV — New Subscription not start even after request
Hi,I am shocked to see such a pathetic service from Big TV.
To start with: I recharged the account with 5 X Rs. 25.00 vouchers. Only 4 got activated. Had to struggle with BigTV call center for 1 month to get it updated.
I had got 3 months free subscription along with the Connection. It was suppose to expire 5th Feb. So i called on 4th to make sure that new subscription is activated. I was informed that it will be done. (Rs. 110.00 back with Marathi was FREE!!! regional pack.) I again called on 9th to confirm the same. I was told that it will be activated but presently servers are not working. I was told the same thing on 5th as well..
Now my parents called me telling that they received one sms that i have only rs. 17.00 balance and that i have to recharge on 17th Feb. I dont understand this calculation. When i have asked for Rs. 110.00 pack, how can u recharge what u want????? why is that you guys lie to customers... ????
I am not going to pay anything. I want my Rs. 110.00 pack recharged from 5th Feb with Marathi as Regional Pack.
My Smart card no is:[protected].
Note: i am told by Supervisor Leela on 14th Feb at 11:45 AM IST that i will get a call from Backend team after Monday.
Hope to get something that will change my mind regarding the pathetic experience that i had with Customer Care !!! OR CUSTOMER UNCARE...
Big T.V — Not Activated
I HaveTaken New Big T.V Oct 2009 Rs.1850/- 1-Year Free Suscription i Used 1-Year Correctly But I second Recharging on Jan-20-2010 pay full amount Correctly. My Card No Is[protected] But Is Not Activeted why Plz Activeted My Big .Tv AccountSaleemulla
Contact-[protected]
big-t.v — not Activeted
I Have Taken Big T.V Oct 2009 Rs.1850 1-Year Free Subscription and I used one year correctly After 1-year i recharged amount 1510/- 10 Months and get 2 months offer Pack Total 12-Months/I recharged Date is Jan-20-2010 But Is Not Activeted why i pay the full money correctly.Recipt also my hand so plz activeted my device I am a resident of 1015, Laxmibai Nagar, New Delhi-110023 and I booked for Big TV DTH Service on 8/5/2010 through one of the company's representative (i.e. Mr. Manoj Kumar code No.00232, his mobile No.[protected]) and I handed over to him a State Bank of India's Cheque No.393774 dated 8/5/2010 which was confirmed by your Mumbai Office that they got the payment and promised that the said service will be installed at my resident definitely after four days. But, I am sorry to inform you that even after 10 days of booking for the said system, nobody from your company has turned up even contected me inspite of repeated reminders to your company representative. I am therefore, no more interested to go for the said service and wish to cancel this booking and want the company to refund my booking amount i.e. Rs.1490/- without any delay.
Veena Sharma
Add: 1015, Laxmibai Nagar, New Delhi-110023 (Mobile No.[protected])
Veena Sharma
Add: 1015, Laxmibai Nagar, New Delhi-110023 (Mobile No.[protected])
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
47%
Complaints
4651
Pending
0
Resolved
2133
3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai, Maharashtra, India - 400002
View all Reliance Digital contact information
BIG TV — Installation Not Done Even after One Week Of Registration
I have Transffered to Bhavnagar(Gujarat) from Jabalpur(M.P.) & after reaching Bhavnagar I registered a request in BIG TV Customer care for reinstallation on 2nd nov. 2008. They Promised me to Install the BIG TV within 48Hrs. But upto 05-Nov.-2008 Big TV were not installed & even I have not Received a Single call from Local Engineer. Afterthat i Again Contacted to BIGTV C.C. & on that day C.C representative Mr. VIJAY NAGRANI told me that your connection will be installed in within next 48 Hrs., & Whem I inquired abt my last registration request which i made on 2nd Nov. 2008 then he told me that your that request has been already closed.. I surprized & asked WHY..?? Then he told me that our Engineer found your Phone Switched off while my cell remain always ON due to nature of my JOB.and mr. Vijay Nagrani promised me on behalf of BIGTV that your connection will be installed within 48 Hrs. & gave me a REGISTRATION NO.[protected]. BUT AGAIN UPTO THIS TIME 07-NOV.-2008, 20.00 PM (48 HRS. ALREADY COMPLETED), NOBODY FROM BIGTV HAS CONTACTED ME..
HELP ME...