[Resolved]  Blackberry — After Sales Service

Address:

Mumbai City, Maharashtra

I had purchased Blackberry Curve 8520. My handset is under warranty of 18 months from the date of purchase. There was software and other technical problem in the handset after a few months. So I visited my nearby Blackberry Service Centre- Redington India Ltd, Unit No 2, Sona Villa, 113, Opposite Shamrao Vithal Bank, S V Road, Khar, MUMBAI - 400052. I had given my handset at the said Blackberry Centre for repairs. They assured me that they will revert back to me in 3 working days regarding the developments. I did not receive any message from them even after a week. I then called up the Blackberry Centre but to no avail......since there was no response to the phone call. Then I visited the Blackberry Centre and enquired about my handset where I was said that I would have to wait for the mail. I received a mail from the company that my phone wont be repaired under warranty. I again tried contacting them on the phone but did not get an answer. I went to the Blackberry Centre during their working hours but the door was shut and they were not ready to entertain any customer as their system was not working and I was told to go back. This has been happening for a long time & am not even able to take my phone back. Please address this grievance.