Blackberry — Blackberry Smartphones warranty is just a hoax.

I am Lakshmi Sharma of Guwahati, Assam. I purchased a Blackberry 9360 with IMEI No : [protected] on 11th April 2012, which carries a manufacturer’s warranty of 18 months against all manufacturing defects. My phone was working fine but lately stated developed problems in display. So I consulted the authorised service centre on 9th Aug, 2013 (end of 15th month). The Service Centre asked me to deposit the phone as it had developed some problem with the PCB and the phone is under warranty vide Job No.[protected] which states as follows : • Problem : Display Problem/Casing Scratches • DOP : Warranty • ELS : physical checked • SM: DC110709-L0P2A10236 I was informed that the phone was sent to Bangalore head office as the problem cannot be corrected here. On 21 Aug, 2013 I received a communication that the phone will not be covered under warranty due to the following reasons : • PCB Bent • Housing Damaged • Shield open near MIC And so the mobile was send back to me without any repairing. I fail to understand why was the “housing damage” not detected here in Guwahati office, as it was clearly written that the phone was physically checked on receipt and we have a written proof that the warranty seal was intact at the time of receipt. This is just to harass a consumer because this is a manufacturing defect. I collected the Bangalore Service centre Incharge’s (Mr. Ambarish Sengupta) phone number [protected] as the Guwahati office is not providing me any solution. I was informed by Mr. Ambarish that an electronic device cannot have a manufacturing defect after 2-3 month and that the 18 months warranty is just a hoax to mislead the consumers. He specifically said that you cannot do anything as it is his discretion to provide warranty or not. I even told him that I shall go to the consumer court, he said that Blackberry has enough lawyers to meet such litigation and do not fear any customer. I strongly advice all against using blackberry smartphones as it is the company’s policy to dupe consumers of their money.