Blackberry — Charging under warranty

Address:

North Delhi, Delhi

I have a blackberry curve handset where the screen suddenly became completely white from the background. Nothing is readable in the phone screen now. The phone was never dropped or hit with any other object to cause such a damage. The blackberry service centres have refused to repair it and are asking for Rs6000 just for the screen. The Lakshminagar guy said he would take Rs 180 to just check the phone and then said the phone is dropped into water, screen has been broken and even battery is damaged (i guess he ran out of thoughts to add more faults in the phone).
Blackberry customer care never picks up the phone and they dont have e mail id to address customers complaints.
I guess the current crisis in the company is self driven.

Thanks
Rohin
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