Blackberry — delay

Address:Kamrup, Assam

i submitted my blackberry playbook on 23rd of august 2012 to the nearest blackberry service center due to some charging related issue,since then i got no confirmation message regarding device status or any email from Blackberry,i called the customer care few times but they would always repeat the same line "Its not arrived yet" blah blah.i called them today also but they told me me that it would gonna take a while,they said that it would take another 2 weeks,i am really loosing my mind now.Blackberry customer care is worst,they don't know how to behave,the customer care guy told me that he could do nothing about the delay and told me to go somewhere else to complain,when i submitted my playbook they confirmed me that it would take max 14 days.i i am complaining about my issues everywhere but nobody cares about it.I use my playbook as ebook reader,and now i can not even read ebooks because of poor blackberry service.
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work order no:GWI/PB/12/00021

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    Guwahati
    Assam
    India
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