Blackberry — Battery not available in new blackberry box

Address:

Gurgaon, Haryana

We have purchased 4 Blackberry 9360 handsets on the name of Dehn and were also planning to buy some more. But as the services we received from your dealer seems to be disgusting.

There is one box of handset which did not include battery. Same was reported to dealer's representative (Sonu - [protected]) who told us to contact blackberry helpline wherein I was guided back to dealer to contact their RRLC team which this dealer is not aware of. I gave him the e-mail ID of blackberry support as well which was given to me by CSR when I called the helpline.

When I called him again after 2 days to know the status, he is telling me that it's been 2 weeks you purchased these handset and company is declining to do anything about it. When I asked him the contact number of concerned person at company's end; he told me call after sometime. When I tried calling again he did not answer; then I tried from some other number, he picked up as soon as he came to know that its me, he disconnected the call and switched off his phone. We do not have any other contact number of dealer where we can call.

Then I wrote a mail to blackberry support; in response they asked for IMEI no. of the handset. And it's been two week their is no response from them in-spite of daily reminder. And if I call customer care they either disconnect the call or put the call on hold without even greeting and never come back to respond.