[Resolved]  Blackberry — Quality & Service issue

Address:

Jaipur, Rajasthan

I had purchased after lot of research & as per my need the Blackberry Bold4(9900) on 20th Oct,2011. after few days o[censored]sage i learned to operate & Handle it.
The Problem with Blackberry is that it is very Sensitive to Software if any issue arises the operating system needs to be reinstalled. which i had to do 3-4 times. Secondly Camera Was Showing the Refreshing lines while taking the pics & images were blurred.
After using it for 3 month one fine day it just got Dead with Red light Blinking( one thing was sure it was a major hardware issue which was later confirmed). I took this Handset to Service center- Redington India Ltd.-Jaipur office (they have outsourced it-The Blackberry). Now Submitting on 9th jan,2012, they said they will call & confirm whether it will be repaired by Software instillation or it will be sent to Delhi Office ( They never called me up, i was only following them, service centers numbers is also busy). Now i visited them at 16 they told me come on 21st as they have norm of 10 Working Days. when i visited them on 21 Jan,2012 , they told me they are not sure when my mobile will be dispatched from delhi nor they confirmed me that whether it will repleced by new one or the refurbished. I called on their helpline also [protected], where i was given 3 ids: [protected]@redington.co.in,ahsish.[protected]@redington.co.in & karun.[protected]@redington.co.in i mailed them Jan 23rd, but still no Response from the Company & i fell Disgusted to Spend the 32000 rs. on Such hand set & Company. Still Awaiting the Company's Response Blackberry or Redington.
These third party Service Centers are never Customer Centric. Bad Company & Bad Services Blackberry...!