Blackberry — Non Repair Under Warranty

Address:

Mumbai Suburban, Maharashtra

I have purchased a Blackberry curve 8520 on 9 July 2011 from The Mobile King in Agra (India) From 20 Oct'11 however it started giving problem wherein I was not able to dial any number & the key pad was behaving erratically. however soon i noticed that it worked properly automatically but then faced that same issue after 5-6hours randomly... Then I visited the Vashi (Navi Mumbai - India) service centre of Blackberry on 8 Nov & deposited my handset for repair. They asked me to collect the phone within 7days. Anyway, I was informed that as water has gone inside, the phone can't b repaired. Instead they charged Rs.200 for inspection and said that if you want repair for handset then you have to pay Rs.8000 for it. The same is a manufacturing defect from Blackberry and also as i have checked in the consumer forum i have seen many of the individuals complaining for the same reason and i hope this need to be considered and provide a resolution for the same to all the consumer facing these kind of issues. Its very much disappointing to feel such a bad service from a company like BLACKBERRY...

I am surprised that a company like Blackberry maked such inferior quality product which does not last even for six months & for a device under warranty they ask for inspection fee.

I would request all other customers to make a note of this & think twice before making a choice.

Work Order No. VAS/BB/11/02104
IMEI No. [protected]
Service Centre - Varad Electronics - Vashi Navi Mumbai
Customer Mobile No. [protected]
Customer Name. Mohd Suhaib Zahid
Customer Mail ID. [protected]@gmail.com