| Address: | Faridabad, Haryana |
Our blackberry playbook 32GB Prd[protected] , IMEI NO.[protected] was purchased on date[protected] ,invoice no.-5759 from ARORA sons , Q-11-A lajpat nagar-II ,new delhi-110024 , phone no.[protected],29847200. Within 5 months of purchase a complete blackout was seen on the screen . We understand that we have been supplied with a second hand/defective piece since blackberry was offering 50% discount on this product. After filing our complaint at a service center in faridabad we got a shocking reply that handset is not under warranty due to liquid damage which we strongly refute and see this as a concoction to avoid repair of defective handset . when we approached them they demanded Rs9000 from to repair the handset. Again we approached them and they further demanded repair charges of Rs 16000 as repair charges which is more than the cost of handset himself. This shows utter disregard of warranty clause and amounts to cheating by selling a defective handset which is irreparable & causing undue harrasment by demanding Rs16000 which is more than the cost of handset. Under these circumstances we request consumer forum to direct M/S blackberry to replace the handset and pay the damages for harrassing us inspite of selling us a defective piece & refusing to repair under warranty.
With regards
Rakesh Bahadur Mathur
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