[Resolved] Blackberry — phone not repaired under warranty | |
i bought this blackberry 9300 curve about 5 months back. It suddenly stopped functioning one day and was then sent to gurgaon service centre for repair. After keeping the the phone for over 15 days, they are saying that forget about replacement the phone cannot even be repaired. How is that possible? I dont believe that this big name like blackberry could harass its customers this bad. the phone was used very carefully, how can they possibly say that the phone cannot be repaired? Do they not know that the phone is under warranty?Stop fooling the customers around. else, i'll have no option other than moving to the consumer court. I need serious help. I feel crippled without my phone. Dr.Sarika Jain Email- oswal.[protected]@gmail.com Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Hey
I too have an exactly similar experience to share. I bought my blackberry bold 9780 some eight months back. The phone was working fine, and then suddenly it stopped working. It used to keep switching off. My phone was otherwise without a scratch or any physical defect. I gave the phone at the authorised service center, from where they sent it to the company. After keeping the phone for 20 days, they call me to inform that the LCD has cracked from inside, and I have to pay Rs 7000/- for the repair. I asked them to provide me the company's contact and email, but there has been no response.
This is purely a case of mishandling during repair or transition.
Blackberry is harassing loyal customers like us who have been using Blackberry handsets since years.
Regards
Snehal Narkar
Mumbai
I too have an exactly similar experience to share. I bought my blackberry bold 9780 some eight months back. The phone was working fine, and then suddenly it stopped working. It used to keep switching off. My phone was otherwise without a scratch or any physical defect. I gave the phone at the authorised service center, from where they sent it to the company. After keeping the phone for 20 days, they call me to inform that the LCD has cracked from inside, and I have to pay Rs 7000/- for the repair. I asked them to provide me the company's contact and email, but there has been no response.
This is purely a case of mishandling during repair or transition.
Blackberry is harassing loyal customers like us who have been using Blackberry handsets since years.
Regards
Snehal Narkar
Mumbai
I request blackberry/Redington to stop harassing a geniune customer like me and do the needful at the earliest and inform me.
Sameer AR
c/o Dr Varghese Koshy
24,Lions nagar,
Mundakkal west,
Kollam 691 001
email :[protected]@yahoo.com
mob [protected]