| Address: | Gautam Buddha Nagar, Uttar Pradesh |
This is regarding my purchase new BlackBerry Smartphone MODEL NO. 9300 3G (BILL No. 1673) on dated 08th Nov 2012 from exclusive showroom in Noida GIP Mall, Uttar Pradesh
1. From date of purchase I m facing the hardware problem and all issues informed to BlackBerry service center while submitting the same for replacement on dated 24.11.2012 ( JOB SHEET NO. [protected]).
2. They promised that it will be done in next 1 week.
3. After 1 week they told that we have send the handset to Bangalore and from there it will be replaced and new handset will be released to you very soon.
4. After that also they have not delivered the handset and again they have taken 10 days for replacement.
5. Finally yesterday I went there again 4th time for receiving my new handset but they told me that your handset is repaired now and we cannot replace your handset due to no reason.
6. Still they have delivered my handset and I was told them that I will not accept the repaired handset. I need the replacement only.
Manager of the service center cheated me and mentally harassed me on different occasion of my visit at their service center by giving false commitment and misleading me.
I (virender singh) requesting you to help and support me on this matter and instruct them to deliver a new handset only as I have purchased just 15 days before at the time of submitting my handset at service centre.
Service centre contact details where my handset lying currently:
Name: BlackBerry Expert Center
Address: HCL Info systems Limited, C-60 , Second floor, Sector-2 Near Nirula Restaurant, Noida
City: Noida
STD Code: 0120
Phone Numbers: 4100358
Service Type: GSM
Regards
VIRENDER SINGH
ASST MANAGER
MALL OF INDIA PROJECT- L&T
NOIDA
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