Blackberry — Service station issue

Address:

Jodhpur, Rajasthan

Dear sir,

Below mentioned mail is the mail which i sent to blackberry and here i am sending you the same as i am facing lots of problem without my BB 9790 but service station people are taking it easy and making me fool. Please help me for the same as this is important for me as well we my emotional attachment is with this BB is there as it was given by my wife on my birthday.



Dear Sir,

I have a problem with blackberry service station in jodhpur, rajasthan, india. I gave my blackberry 9790 to lovely enterprise for the problem of constant restart, display getting white and network issue. I gave my BB on 11/MARCH/2013 with this problems. After that i followed up them after 15 days but no proper reply from them. Finally on 06/APRIL/2013 i made call and they said its done and you can collect it. So finally i went today by 11.30 AM to collect my BB 9790. But when the time i gave my work order slip to take back my BB, they said its refused by blackberry because its out of warranty. Then i saw him my bill of 18 months warranty then they change statement by telling that there is break on top of my cell so company refused my warranty. When the time i gave my BB to service station there was not a single break on it. I refused to take that top broken BB as it was checked by them properly when the time i gave them for my problems. After so many days of followup and pathetic service from BB service center, i am totally disappointed as they are giving my BB 9790 in broken condition by telling Blackberry itself rejected my warranty as its broken from top. I want my BB 9790 back as i gave at the time of service with my problem solved.

Attaching work sheet along with this mail for your reference and requesting you solve this ASAP as because of this i am facing many problems and my business is also suffering because of this.

I will surely launch consumer complain on this service station as they tried to make me fool by using different statements and making me fool by telling to come and collect your cell as its ready.

Here is my detail of my work sheet.

Work order no. LVL/BB/12/01314
Case id. BB0714519
Model. 9790
Category. Handset only.
Accessory. NA
Problem Code. DISPLAY PROBLEM.
Customer reported problem. Display white, network and auto restart problem.
Customer visited date. 11/03/2013
Call type. WARRANTY
PRD No. PRD[protected]

Service station address
LOVELY ENTERPRISE,
opp: UCO Bank, Sardarpura 1st road, jodhpur.
Conatct No. [protected],[protected]
Conatct Person: Pankaj.


Requesting you to take action on this ASAP.

Regards,

Rajeev Chauhan