[Resolved] Blackberry — faulty handset | |||
With immense frustration I am posting the complaint for the second time for a faukty handset!!! I had got a new handset after going through the below mentioned harassment in the first week of oct and now again on 18 nov 2011 I have faced the same display issue and the handset has been returned for repair. The work order no is DEL/BB/11/18320. This is my fifth visit to the service center within 9 months of buying the phone.I have serious doubts on the quality of blackberry handsets.I am going to take it further to consumer court if I don’t get an upgraded model as promised the last time. Background is as below: While buying a high end mobile handset, I had no second thoughts but just chose to buying Blackberry. But now, I repent! I happen to be a sad owner of Blackberry Bold 9700 Mobile.I had bought the warranty handset from a Croma,south ex part 2,New Delhi (PIN :25ED2196, IMEI: [protected]) on 03 February, 2011 paying a total of 22890 Rupees but to my surprise within the first 6 months the handset has gone for repair thrice at Redington,Lajpat Nagar,New Delhi that too for the same problem of display. After submitting the phone for the third time for repair I got a new handset on 24th aug 2011 (PIN: 21E74634, IMEI :[protected]). The job order no is DEL/BB/09893. This time they had given me an assurance that it will not give any more trouble as they have changed the handset. But to my utter surprise yesterday again the display again went off.I again visited the Redington Center in Lajpat Nagar and got to know that it’s the same problem again and I will have to give it for repair. I fail to understand that how can a new handset within a month turn out to be faulty. After all the mental harassment that I have gone through in the first 6 months of getting the phone repaired thrice and getting a new handset I thought the issues will cease. But now its the fourth time and the same issue has happened with a new handset. I would also like to bring to your notice that the services of the Redington Center at Lajpat Nagar are pathetic as one has to wait for an hour everytime you visit this center.Its highly mismanaged. Owning a blackberry has turned out to be the worst experience ever. Puja Hira #[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
I had been facing the issues of my handset from a long time in rebooting and memory. I am a victim of date earse without any trace due to mobile set . My handset is 9860 and now it is lying with HCL for repair from many days. their system alsways shows that it is under process without any firm response whether my phoen is repairable...or not...i am really really tired and my business is suffering like anything. i had been a BB user from last 7 years but this experience has really shaken me and have decided to discontiue BB usage handset specially.
can someone help me please...please please
can someone help me please...please please
Myself Pratik Parashar bought a handset of blackberry model 8520 curve ...as soon as i opened on the very first day as i opened it there was a hardware problem.i went to the shop from where i brought he told me the procedure which was 10 days long..after 10 days i got new handset which has same problem as the old one as soon as i opened it i found it has same problem..i am staying far away from where i bought my handset because i am doing engineering far awy..so it is too difficult for me to go again and again there to file a complain against my handset..how many times new handset would have same problem..???i would have too wait for 15-15 days again and again..even then they r not giving the right information and handset....i would not tolerate this why would i wait for so long and still not getting my handset..again in new handset they r giving same problem..i want you to take strict action and issue me a new handset very soon..i would not wait 15 days again and again..
My Information...
E-mail id:[protected]@gmail.com
Mobile no.:[protected]