[Resolved]  Blazeflash Courier Service — Pathetic Courier and Customer care service

Blazefash courier is the worst courier i ever came across. Their customer care service equally pathetic . Thanks to CMD of Blaze courier services, because after their invention only customer care department responded my consigment is delivered on 12th day.I would suggest not anybody to use their services.

See given below mail snippets.

[protected][protected][protected][protected]
From: Rahul Gupta-Software, Noida
Sent: Friday, August 22, 2008 1:48 PM
To: 'LEENA ROY'
Cc: 'CMD SIR'; 'sachin aggarwal'; 'SPS BEDI'
Subject: RE: Shipment status - docklet number[protected]

Leena,


Just know to I came to that courier is delivered.

Thanks and Best regards
Rahul Kumar Gupta



[protected][protected][protected][protected]

From: Rahul Gupta-Software, Noida
Sent: Friday, August 22, 2008 1:29 PM
To: 'LEENA ROY'
Cc: 'CMD SIR'; 'sachin aggarwal'; 'SPS BEDI'
Subject: RE: Shipment status - docklet number[protected]
Importance: High



Leena,


This is just to inform you that Consignment is still not delivered till today (1:00 pm) . As requested yesterday, please make arrangement to get assignment back to me.
JFYI information that till date I had made more than 15 calls to your dealers and around 15 STD calls to Surat for tracking the consignment
Only thing that I can say to Blazafalsh courier, thank you very much for such a pathetic courier and customer care services


Thanks and Best regards
Rahul Kumar Gupta

[protected][protected][protected][protected]

From: Rahul Gupta-Software, Noida
Sent: Thursday, August 21, 2008 5:14 PM
To: 'LEENA ROY'
Cc: CMD SIR; sachin aggarwal; SPS BEDI
Subject: RE: Shipment status - docklet number[protected]


Thank you very much for letting me know the status.
I would suggest, if in case it is not delivered today, please get my package back as it has already lost it’s significance.


Thanks and Best regards
Rahul Kumar Gupta


[protected][protected][protected][protected]

From: LEENA ROY [mailto:leena.[protected]@blazeflash.com]
Sent: Thursday, August 21, 2008 5:08 PM
To: Rahul Gupta-Software, Noida
Cc: CMD SIR; sachin aggarwal; SPS BEDI
Subject: Fw: Shipment status - docklet number[protected]


Dear Sir,


Pls be informed that the subjected c/ment is out for delivery today, we shall confirm you the details once it gets delivered to the c/nee.


Regards,

Leena Roy



----- Original Message -----

From: S.D.AGGARWAL
To: Leena
Sent: Thursday, August 21, 2008 2:49 PM
Subject: Fw: Shipment status - docklet number[protected]



This mail being marked at del_csd directly by the customer, which is still unreplied. plz.

intervene and get arranged the status.



----- Original Message -----

From: Rahul Gupta-Software, Noida
To: [protected]@blazeflash.com ; [protected]@blazeflash.com ; [protected]@blazeflash.com
Cc: [protected]@blazeflash.com ; [protected]@blazeflash.com ; [protected]@blazeflash.com ; [protected]@blazeflash.com ; [protected]@blazeflash.com ; [protected]@blazeflash.com
Sent: Thursday, August 21, 2008 1:45 PM
Subject: RE: Shipment status - docklet number[protected]

Sir,

I need your attention in my case.


Thanks and Best regards
Rahul Kumar Gupta


From: Rahul Gupta-Software, Noida
Sent: Thursday, August 21, 2008 1:36 PM
To: '[protected]@blazeflash.com'
Cc: '[protected]@blazeflash.com'; '[protected]@blazeflash.com'; '[protected]@blazeflash.com'; '[protected]@blazeflash.com'; '[protected]@blazeflash.com'; '[protected]@blazeflash.com'
Subject: RE: Shipment status - docklet number[protected]



Hi,



I am surprised to see that nobody has responded to my complaint mail. This is highly unprofessional and unethical behavior.

I didn’t understand what the significance of giving these emails id if nobody looks into the mails.

JFYI given below is that status of my parcel and I don’t anything happening after 11th august 2008


Tracking Result

Consignment No.
Booking/Receipt Date
Destination
Type
Manifest No.

[protected]
11/08/2008
Local Hub
ND
LOC/110808/11/P-BAM/ND

Consignment Status
Forwarded


Receiver's Name


Remarks


Consignment Details

Date
Status
Forwarded To



11/08/2008 14:11

Forwarded by DELHI (ASAF ALI METRO SECTOR, PH.[protected], 81, 82)
SURAT

11/08/2008 11:20

Forwarded by DELHI (DILSHAD GARDEN)
Local Hub


Yesterday I had talk with your local booking office (Dilshad Garden, Delhi ) and they said my complaint number is 224, but they are also not aware of if anything is happening on this case or not.
Still even if you don’t respond to this mail then I would suggest you please send back my parcel to my address as it has lost its significance, and also I will lodge my complaint with consumer board site.

Thanks and Best regards


Rahul Kumar Gupta



[protected][protected][protected][protected]

From: Rahul Gupta-Software, Noida
Sent: Tuesday, August 19, 2008 1:35 PM
To: '[protected]@blazeflash.com'
Cc: '[protected]@blazeflash.com'
Subject: Shipment status - docklet number[protected]


HI,


A very Good afternoon.



I had couriered a Rakhi on 11/08/08 fro Surat through your local agent situated in Vivek Vihar Delhi. Till today(19th August 2008) I has not being delivered. . I request you please let me know the status of my consignment no[protected]

Before sending it for courier I have being assured that courier will delivered on /before Rakhi day (16th August 2008). On Saturday afternoon(16th August2008) I called up your booking office delhi (Dilshad garden) and enquired about my consignment . I have been assured rakhi will delivered by evening, I still suggested them to give me contact number of Surat, so that local party can contact them and collect it personally. In response to this they had provided me given below numbers

[protected] – Mr. Vinod

[protected] – Mr Harshad Bhatia


After making couple of calls we came to know that given numbers are actually wrong numbers.
Today morning once again I called up your local booking office and asked about status. During this process I had used some strong and not so good words, which I shouldn’t be using, but out of frustration I had used them as lot money(making local and STD calls) and energy I had invested in tracking my consignment. They had logged my complaint and asked for time till tomorrow evening (20th August 2008) and also suggest me use fly first courier instead of Blazeflash courier in future as they don’t want to have customers like.


Thanks for your suggestion. But I request you to please track down my consignment for last time.

Thanks and Best regards


Rahul Kumar Gupta