[Resolved]  Sony Ericsson Bluetooth Headset Hbh610a — Ear Hook broken not supplied by Sony

Sony Ericsson — Bluetooth Accessories

Hi,

I purchased a sony ericsson bluetooth for my cell phone in Jan'07. Normally with each bluetooth an "antena" is given, it is a plastic piece that is attached to bluetooth using which one can hang it to ones ear.

This antena broke in Feb'08 and since the warranty of 1 year is over; I was willing to purchase it. I spoke to the customer service and they gave me names/numbers of 4 different AUTHORISED stores which provides bluetooh accessories.

However when I spoke to all 4 stores I was surprised by their comment that they don't provide accessories but are only service providers.

I again called the sony ericsson customer service and they told me that there are about 200 AUTHORISED stores who provide bluetooh accessories in mumbai vicinity and I could try their numbers if I wish. This reply was totally unacceptable to me and I told the customer service to check with these stores and only after they confirm to me; I will get in touch with a center that really has accessories. This request was rejected by customer service representative; Mr. Tarun. Tarun told me that he will open a trouble ticket and some senior person will contact me within next two hours, but when I asked him to provide me the trouble ticket number; again there was a denial. Needless to say no one called me in next 2 hours.

I will request you to help me getting this accessory. I am giving details of names/numbers I tried speaking to from customer service and the stores for your reference.

Best Regards,
Prasad.
Cell:[protected]

Sony complaint center : 39011111 / [protected]
Last person spoke to : Mr. Tarun.
Told him I am willing to buy the antena also.
He assured that his seniors will look into this.
Refused to give any sort of complain number though appearantly he was knowing it.

Mr. Vijay
Orion, Borivali(w), Mumbai
Tel: 8090886

Mr. Hira
Jaikrishna Borthers
199 D. N. Road, Fort, Mumbai
Opp. Central Bank of India
Cell: [protected]
Tel: 66108400

Mr. Sainath
Excel ,Vile Parle, Mumbai
Tel: 28311517 / 520, 40059784

Mr Bharat
Santacruz Service Center
Cell: [protected] / [protected]

Hi,
This is penultimatum tortureby this authorised sony ericcson service centre at ghatkoper mumbai.. close to shreyas cinemas..
they just harasses the customer . i had given my k810i phone for lcd changing. they took one whole week to check out the availability..and after a week one guy called mr malkeet singh did noyt even have the curtusy to explain the problen.. and when i was ready to pay all the bills also thye jus kept the phone .. and they are carrying as brand name of tvs i care.. wat apathetic state.. i spoke to the manager Mr dinesh yadav.and he now tells me to take my phone twithout service.. wat a pityon my self.ne ways guys jus take care thatr you guys don give ur phone thre.. who knows they might even keep for life long..

beware of this service centre.. and search on net .. u suys will get plenty of complaints against this centre..
hope my warning will help you guys..

I had purchased a sony K770I model in Oct 2007, the colour of the keypad has been coming off (brown colour), it keeps hanging all the time, I took it today to their service centre in Dadar, Opp the Portuguese Church, they took 1 hour to check out the phone and then said to deposit it for 15 days, no proper reply was given as to what is wrong with the phone. After their said check up, my key pad is not working at all, I dont know what they did with the phone, they just kept it all open and gave it back to me since I said I cannot deposit it till I get another phone. The service center attitude is so bad towards customers, its better never to purchase a sony ericcson phone looking at the horrible service.