[Resolved] Eureka Forbes / Water Purifier — Breach of Contract

tapan banerjee

from Delhi, Delhi

Address:

Bardhaman, West Bengal

I am the owner of Aqua Guard ST 2000 Model water purifier. I have been maintaining the servicing of the machine through service contract to the company since purchase of the purifier. The last contract was for three years, from July 1st 2009 to June 30th 2012. It has been observed that with passage of time the quality of service rendered is falling. Even the local authorised service centre donot bother to keep record of servicing schedule of the running contracts and the service personnel attend the normal schedule service when called for. They even do not keep recore of the service being done and presently no copy of sercicing details is available with the user.
Regarding the service of the last contract, mentioned above, the last service has not been rendered and the service centre personnel are insisting that all services ( 6 nos.) have been completed.
I would request the competent authority to kindly look into the matter on priority ground.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

shiroorkar

from Mumbai, Maharashtra

Eureka Forbes — Breach in service contract

I had already lodged a complaint for the breach of the service contract conditions and I received immediate response from Arthi Kulkarni of Banglore office and she promised with srevices and asked for the address,but it is sorry to state that even after submitting the details of the complainent the company has prefered to keep quite and even now Arthi Kulkarni has stopped to reply to my emails and prefered to keep mum on this issue.Please give me justice and help me to get refund the amount for which the services were not given to me.- Shiroorkar U R

andal27c2

from Korampallam, Tamil Nadu

I purchased Eureka Eurocleaner from ur representaive on 22/09/2011. The product is under repair and so i am not able to put it on use. I tried to contact your office and representative over phone but nothing is materialised. If such is the service conditiuon the fate of the customer will be problamatic .and it will give bad impression on your company. Rectify the same
ANDAL
27-c2, Muniasamypuram second st., Tuticorin.
Phone:[protected]

Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Dear Mr. Banerjee

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team