BSNL Broadband Connection — dsl not steadying

Address:

Bharuch, Gujarat

Dear sir,
I have broadband connection on line no.[protected]. Since 1st July 2012 i could not use the broadband facility due to the faulty line.
I lodge the online complaint many times but nobody has taken care to resolve is or contact to me.
I am a working women and only my mother (AGE 72 years) remain at home. She cannot understand the technical language or could not answer to the question of technical person related to the broadband connection or modem.
Please guide me how I should resolve my problem

Krishna
a/39 samrajya society
gadkhol patia
ankleshwar
dist Bharuch
Gujarat