[Resolved]  BSNL (Broadband Department) — Irregularity in Broadband connection for my telephone number[protected].

To,
B S N L,
Broadband Deptt,
Kolkata.

Sub: Irregularity in Broadband connection for my telephone number[protected].

Dear Sir/Madam,
it is with utmost regret to state that for nearly almost 60 days I have continuosly been complaining about my Broadband connection on the complaint telephone number of 1500, personal visits to your branch offices both near Lotus cinema crossing ( Divisional Engg-Internal ) as well as Lenin Sarani branch above Punjab National Bank ( Divisional Engg-External ) but no serious action as yet has been taken.

Several number of times I have personally made visits to your BSNL offices but each and every time either I have been given a complaint number or assurance that a qualified technician would come and visit my premises and solve the issue.

It is shocking and rather absurd to state that inspite of several request from my end, no one seems to be concerned nor is anyone responsible to resolve my issue and restore my connection for which I always on time make my due payments.

I am not being able to make any good use of my internet connection yet I am paying my bills on time. The lights on my modem which show stable is only of WLAN whereas all the other lights keep blinking on and off. DSL blinks and goes and so does Internet light. My connection stays maximum for 2 minutes and again disconnects. A week back 2 gentlemen from the external office were deputed to come and see my problem but they checked a few things and assured of returning the next day and complete my problem but never returned till date.

I have spoken to Mr Burman ( External- Lenin Sarani Office ) but he asked me to meet up with another gentleman named Mr A Das. It is rather most shocking to see that even though Mr A Das is there to work for customers he never ever answers his telephone[protected]. One can call at any hour of the day on this number but to no avail. I wonder if he ever wishes to help any customer sincerely at all ??

I, humble but forward my request for the concerned department to look into my issue and try and give me uninterrupted service for my broadband so that I can surf the internet and do my work from it.

I look forward to all the support from your end at the earliest and oblige,
Thanking You,
Professionally Yours,
Mansoor Husain,
Taskeen Apartments,
35, Ripon Street,
Block-A,
Flat-405,
Kolkata: 700016

Mobile: [protected]