BSNL Broadband kerala

15 Reviews

kbreghunath

Broadband service is not functioning properly

I am using Bsnl broadband service ( 750 unlimited plan for around last 7 months, now changed to 250 / month) at home for home use. The Nokia siemens modem which i am using missing out the Dsl light most of the time. Some times blinking and get stable for another 2 to 3 hours again goes blinking , no internet connection. After 5.30 - 6.00 pm, its very difficult to see the dsl light stable and get internet online. I have raised a complaint at thodupuzha divisional office about the modem and phone line. Some off the officers came and inspected the line modem , everything. and they told everything will be alright from the day eve. Again the same complaint started happening from the next day morning. So i requested the junior office to check the modem. she told me there is nothing wrong with the line and modem.But at last she agreed to take the modem for inspection. its already 3 weeks , but no idea about the modem inspection. Today ,i met the divisional eng. and again repeated my problem. Again same reply, "dont worry we will check." I would say, i am paying money every month correctly Not for internet connection but for keeping the modem near my computer. Thanks to BSNL TECH team. Very good at service at least vocally. The same problem started from the very first month. Many times i called broadband help line 1504. But no correct solution. The best part is that one of the senior engineer told me that due to fluctuation in electricity at thodupuzha area, the modem is refusing to stabilize the DSL light ( electricity to modem = signal through telephone line). I am living and using the modem hardly 2 km from the bsnl exchange. My neighbor is getting the same broadband service at very good speed uninterrupted. I think these technical guys are not interested in old customers. Help needed.

14 Comments

Comments

kbreghunath

I also agree

rahul

Jan 6, 2011 by

PIYUSH.MTL

HT STUPID BSNL MY BRODBRAND PLAN 900, , VEYRY SLOW /WT THISE

Jan 7, 2011 by

PIYUSH.MTL

PLS HELP ME MY PLAN IS 900 MONTH NET IS VERY VERY SLOWWWWWWWWWW

Mar 22, 2011 by

suchithran

sir
BEFORE 4 MONTHS I APPLIED FOR BB.. BUT I DONT GET THAT..BUT NOW I GOT A BILL FOR NON-USING BB.. WHAT A JUSTICE IS THIS ? KINDLY CUT MY LAND PHONE NCONNECTION.. MY NEIGHBOURS ARE ALSO READY TO CUT THEIR LL.. BECAUSE BSNL SERVICE IS NOW VERY VERY POOR..I LOVING MY NATION .. SO I FOLLOWING THE BSNL... BUT YOUR SERVICE IS VERY POOR ..SO MANY PERSONS ARE CUTTING THEIR BB & LL.. IF YOU CAN NECESSARY ACTION

Apr 8, 2011 by

ILLYAS

HELP ME MY PLAN IS 900 MONTH NET IS VERY SLOWWWWWWWWWW

Jun 10, 2011 by

santhosh_406

BSNL= Bhool Se Bhi Na Lena

Jun 11, 2011 by

pradeep m.r

We have been using the bsnl broadband since the last 1 year. But we are the victims of continuous dissatisfaction. Our bsnl plan is of tariff 525 and also bsnl claims to get a download speed of 250kb/s but the speed we are getting currently is just 52kb/s. and also the net connection is taking too long to get connected and if it is connected then it is for sure that it wont last for the next 10 mins. now also when i am reporting this the net connection is breaking or getting disconnected. it is been a complete dissatisfaction for the customers like me who has been using bsnl land-line for last 25yrs. also it is said that unlimited internet is offered in the morning from 2 to 8, but we haven't been able to get connected to internet i the morning and has been an utter waste using this facility. also we havent been able to check our usage as when we try to check it, it will be written invalid code. please see to this matter as soon as possible or we will be forced to use another broadband network.
our ph:04852836081. we have already registered a complaint regarding this matter but to satisfactory reply has come till now.

Jul 9, 2011 by

Royal Academy

My 900 Connection Paid for 10 months advance veryyyyyyyyyyy slowwwwwwwwwwww
WHAT TO DO??????????

Jul 30, 2011 by

Muneer Chekkali

I am also getting the exact same issue which started since 3 months. BSNL team came and changed the line and still the faced. Now they found it is happening only in peak time. Before I got the issue at 6 to 9 pm. After the new cable fix, almost evry time the isse coming. still i am sufferung with the issue. now Engineers escaping by te tells issue due to therain.

Dec 13, 2011 by

cr ayyappan

iam getting bad results from bsnl internet.same problem here.

Jun 22, 2012 by

Vasudevan Nair C

I am a hapless customer of BSNL Broadband, which is very unreliable, and their service is awful. I have been running from pillar to post, for the last one month, with no results. They are very prompt in one thing ie. collecting dues for the service not rendered.
Vasudevan Nair, 0495 2201647

Jul 21, 2012 by

anithomas

sir my name ani thomas, i got bsnl broadband connecting( land line)last 2 months.net not getting continues. so much time more than 10 times complaint near BSNL office kottarakara that time say we will try to clear now still problem going.i am fully dissatisfied about your connection please do anything for got net problem clear. my land line no..0474 2651958

Aug 20, 2012 by

chandrababu1957@gmail.com

Sir,
I have taken a Broad band connection for my telephone number bearing. The Internet is not working properly since 20 days, Landline connection is not working atall.

And since last few days the connection has become very slow while opening as well as closing, sending mails etc.
Please see that the line is rectified immediately.

Apr 8, 2013 by

mojac1

bsnl cheating customers with mediocre service. Internet data is not at all steady for the last 5-6 months. Given numerous complaints to the so called customer care no.12678. It ll work for 1-2 days, then again back to the ridiculous service with 'Request timed out' when pinged or otherwise no internet.