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BSNL Customer Care - network,service related,customer care

 
98 Reviews
User
  BISWAJIT SAW
There is a major problem in BSNL kolkata network.The major concern for the same is Dumdum.No authority is bothered to check out the problems.There is a major problem of network fluctuation in
station area.There is also call drop problem.Being a Government Telecom company the issues should
be checked and the problem should be resolved at the earliest.There are some local numbers where the call rates are being deducted as STD and the numbers like 9154 are airtel numbers in West Bengal.
Even call conferencing service and call divert facility is not available for all subscribers from BSNL.
Where BSNL has launched 3G technology the same is expected that current mobile service should be
improved. And last but not the least the BSNL authorities should check the quality of resolutions provided by the customer care executives which is really a very dark side of the service.


Complaint comments 97 Comments     Updated:
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N
User
suman  
 

connectivity problem with airtel connection - BSNL

i have a bsnl number. from last 1 week i am facing the problem that i am not able to conntect with my friend who have airtel number.
kindly solve my problem
N
User
suman  
 

connectivity problem with Airtel numbers - BSNL

i, Use BSNL Prepaid connection number is 9452786172, from last 4-5 days am not able to conntect with my friends those who has Airtel number.
so please check your system for my number and give me a solution on this mattar.
thankyou
 

NO WORK DOWNLOAD+UPLOAD - EVDO

EVDO

MVDO 29192305

NO WORK DOWNLOD+UPLOD

NO SPEED IN OUR EVDO INTERNET CONNECTION

PLEASE SOLVE OUR PROBLEM FAST
 
there is no way to complain to the customer care services kindly solve my problems
1.i don't want any messages from your side or others like callcenters kindly register my no.'s
9425452285, 9406555785 and inform me as early as possible. i will be higly obliged
 
It is very embrasing that BSNL Bhopal has no contact no. for NIC & EVDO bsnl data card related problems.By talking in customer care they given contact no. of person who authorized for that particular nic/ evdo card related problem not familliar about the card.Then that person send to arera telephone exchange in wll service section they again helpless. In all this process no one telling their name when asked for the same. I do not understand why they are not willing to interest disclosing their names despite they abide rules and regulation of bsnl corporation and sitting in responssible post of government organization.

One day I spoken my data card problem to a madam and another day same problem persist and contacted in same number to another person.Again and again same thing told by me that is very much embrassing for me who does not know the name of any official who are receiving the phone .

In customer portal of BSNL BHOPAL there is no contact number given in the website of bsnl nor higher official nominated to lookafter data card services that is why we cant able to approach the higher authority for complaining.
plz. respond immediately into my email id provided in .
N
User
Budhram  
 
SIR I AM A BSNL CUSMER BUT BSNL SERVICE IS VERY POOR, BSNL TO OTHER PHONE'S NUMBER REPLY TO BUSSY IN FIVE-SIX TIME SEVEN TIME CALL CAN BE COMPLEATED. MY FRIEND CALL ME 13:12 TO 13:16 DATED 14/08/2009 IS BELL RESPONSE OK FORM THAT SIDE BUT MY PHONE NO ANY RESPONSE, PLEASE DO NEEDFUL AND INFORM ME
 
I am using post paid service on above Mb. no. (09415021268) but now it is not showing its network before some hours so it looses its incoming and outgoing calls. Please check the problem and short out it as soon as.
I have already clear my all bills.
 
I am using post paid service on above Mb. no. (09415021268) but now it is not showing its network before some hours so it looses its incoming and outgoing calls. Please check the problem and short out it as soon as.
I have already clear my all bills.
 
mera mobile chori ho gaya hai
Plz meri sim block kare.
 

Very poor service of NIC & EVDO data card - BSNL

Very poor service observed from BSNL.NIC card is supposed to operate with 144 kbps as per regulations. But I m using it with the speed 02 kbps and low also. Facing a great difficulties while accessing internet with NIC card.submittd complain in BSNL , bhubaneswar, but getting a laughing response with free advise like to access at night time for better speed and like this. Staff behaviour says as they are instructed not to response with good bahaviour. Perhap this happens on top management to encourage the private network service. Because BSNL staff getting payment whether service is good or bad. Ex-before this complain there are 2407 complains pending on this company. Even New instruments are lying unused and will be destroyed with out use also. Care is not being taken intensionally.maintenance is nil and careless because of govt properties.

Requested to respect public sentiment as a public utility agency.

THANKS WITH LATE RESPONSE.
 
BSNL servicve is like above everywhere what I guess. company staffs are getting payment from govt head. and encouraging other counter parts to get payment from public by mutual 'BHAICHARAA'. Everybody is profitable except public who are BSNL customer by 'poorness'.

my suggestion is to increase their payments what they are getting from back door private party as 'GHUUSH" and to delete them from the list of INSAAN.
 
I am using pre-paid service and my Mb. no. is (9434247134) and my a/c credited by Rs. 149/- on 06/09/09 at 08:43 a.m. after that you have sent a massage that "my valid till 06/09/2009" (i.e. same day.)

I don't know that valid till 06/09/09 which are credited previous month.

In this connection, I would request you to please look into the matter in humanity ground and extend my valid date i.e. 06/10/2009.

thanking you.
 
i have taken 9477475570/71/72 & I m staying AE-207, Rabindrapally, Kestopur, kolkata-700101& this area is out of network coverage.I told several times to the customer care they give me the complain no (3700729) but nothing is happen still the situation is same
Please give attentions
 
yaar i have got a new problem..i am using bsnl prepaid phone.i am sending messages to my freind.the message is delivered to all numbers except airtel numbers..its quite frustrating.and both the people of airtel and bsnl are blaiming each other, , , , and i have to suffer...
 
sir i have launched a number of complaints regarding the refund of my deposite amount of Rs.2000 having returned the WLL phone from last years to jalgaon A/O .BSNL. Maharashtra state.india.also having paid the all remaining bills but the A/O OF JALGAON MAHARASHTRA IS NOT RESPONDING MATTER. HENCE YOU ARE KINDLY REQUESTED TO DIRECT THE MATTER AND OBLIGED.
 
I AM DISAGREE AGAINST THE REPLY GIVEN BY THE A/O JALGAON . MAHARASHTRA ABOUT THE COMPLAINTS LAUNCHED BY ME FOR GETTING THE REFUND OF DOPOSITE OF Rs. 2000. I HAVE ALL THE RECIPTS OF BILLS AND THE XEROX COPIES OF ALL THE WRITTEN COMPTAINTS LAUNCHED BY ME FROM TIME TO TIME. PL.DO THE NEEDFUL..
 
sir i have launched a number of complaints regarding the refund of my deposite amount of Rs.2000 having returned the WLL phone from last years to jalgaon A/O .BSNL. Maharashtra state.india.also having paid the all remaining bills but the A/O OF JALGAON MAHARASHTRA IS NOT RESPONDING MATTER. HENCE YOU ARE KINDLY REQUESTED TO DIRECT THE MATTER AND OBLIGED.
 
Please deactive the sim of mobilenumber-9436897085.it is famly pack number of 09436041890.It is stolen today at 3.pm.I tried at 9436023465 but line is congested for 5 hours from time i started ringing.

tai riba
 
my email is not going to any mail id
 
my cell no-9433443202
i was under the impression that i am an proud subsriber of BSNL until now. Now i have lost that impression as i happened to notice that i have been taken for a ride by BSNL.To day i have made only three calls to the numbers 983153185, 9433492465 again 9433492465. Now i am receiving a msg stating that Rs.12.00 has been deducted, being the charges for the last call i have made.reply given by your customer-care that the caller tune has been activated and hence the charges.but it is not true
Do you like your subscriber to be cheated and still to be continued as a subscriber?

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    BSNL Customer Care - network,service related,customer care