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BSNL Customer Care - Horrible customer care executive

 
41 Reviews
User
  sancharanroy
I am Sancharan Roy having BSNL postpaid number 9433093357... I contacted one of the BSNL's customer care executive named Mr. Manibhusan karmakar on 28th april.. He is having very poor communication skill and very bad attitude also. He acted so busy like he is some MD of some big company. He used bad words and he didnot listen properly my problem also. He should understand the customer's problem properly.
Complaint comments 40 Comments     Updated:
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My mobail screen shows sim rejected, please activate this problem
 
My mobail no 9444914658 in the screen shows sim rejected, please activate this problem.
 
These cc executive should learn atleast how to behave wid customers...otherwise the word customer care executive lies fake.Whom to care if u dnt know how to react and solve our complaints??????
I faced the same problem while calling them..1 Rohit Kumar picked the fone, he was very rude in his words...BSNL WB perhaps...
 
my no is 9449523073 and i have activated the caller tune but i have not received any confirmation but only my money is decucting in my mobile if i call customer care they will receive and not reply properly at all and they will disconnect the call as if they r having some problem, this is not once but every time and even my signal is not proper from past 9 months
 
Respected Sir/Madam
That iam using ur services from past 4 years.I realy happy with ur services and ur response in time its ok, but ur employee one from ur customer care center is are unrelaiable to spoke in english atleast they are not leasening our complaints.

They does'nt understanding wht we are saying then how we can proceed with our complaints so our humble request is keep the employee who knw any language perfectly or fully or else its makes u and ur prestagious down fall .
 
Recent days i spoken with a fellow who was working as customer care executive in ur organisation his name as "Hari".This fellow dosn't knw how to speak in english even i concern to speak in telugu but he dosn't know telugu tooooooo.See one thing i meen to say dont spoil the good will of BSNL and dont continue with the worst employees without skill .So i expect you can take action on "Hari"

Wht they thing themselves is there the owners for ur BSNL services so say them to keep the sence while talking with customers or else we to knw how to handle such type of people.
 
i have registered for the activation of caller song on my cell phone, nearly a week is have to pass but no reaction from the bsnl. Also the customer care executives don't listen about the complaints and their behaviour is so much rude. necessary actions shoul;d be taken against them. every second customer of the bsnl have the same problem.
plz take the necessary actions.
A
User
sruj31  
 
I wonder any BSNL officers look at these complaints.

WIll there any action taken by any one?

I am not sure whether this web page is from government org or not.

Please take severe action against BSNL. They are cheating people with govenrment added org.
N
User
ranjini  
 
plse confirm what is the problem in bsnl network nor their is any incoming call and outgoing call going from my no 9448271426 kindly rectify immediately as it has effected badly

regds.
ranjini
A
User
shadab  
 
i have not recharge from Rs.195 for GPRS coupan .pl help me
N
User
maan14  
 
Respected sir, me manab kumar das we are not happy for your coustomer care executive behavior. Those are not care our problem. Sir I have gprs problem. When I start my gprs thane also show start up faild. Sir plz slove my problem.
 
I have read the comments given against the Customer Care executives here and I have also had some bitter experience with BSNL . I have really wondered about the behavior of these dumb brutes (or more...?). These people at least listen and guide the customers. It is just like we are begging them to get answered for our queries. To whom we have to complain for our chaos and we are only paying for all these naïve people for being there and shouting us... what a fate for the people of India. Also I guess this BSNL is not giving any kinda training or guidance to their employees who are working at the rushed bottom of the Org.
 
Here i want to bring your attention that my landline's bill s paid by cash but the landline no is still coming out of service. The no is 079-27498572. Please clear the complaint as soon as possible
 
I have a mobile connection of your whose no. 9432168533. On 23.11.09 I recharged with Rs.30/- top-up and Rs.25/- have been rechared in my account shown by balance enquiry But funny thing is that withour any call we i made first call, balance was showing Rs.5/- only then I talked to ur Customer Card (Amitava, Snjeeb, Santanu) but no result . Again I spoke to ur Customer Card after wasting/holding 30mnt appx and then they have given a docket no.3889795, but till date no call from your customer care and no solution why they have deducted Rs.20/- once No service is activated by my phone 9432168533.
Please take necessary stop and look into this matter, I will be thankful to you.
 
I am Ashok Dalai Prepaid No. 9439051759.Health Care Massage is automaticly activated last One month, When i am trying to contact 150339 number no body can attend this call (This is brudy rule) First u can change this type of rule.
One more thing is How this type of massage is activated?
Pls deactivate this activation massage because Rs:10.00 is deducting every week.So that I am complaing to u that deactivate this thing.
This type of service don't activate other prepaid service holder.
My Alternative No. is 9937209923.
 
dear sir,

i am customer for BSNL and my Mob. No. is 9422383614, my problem is balance deduction, we call on the idea local mobile on the 6/12/09 and my call durations is arrount 2-3min max, but the balance deduct from my account Rs.65/- for 3mint, and we immidiatly complaint to your call center and complaint no. is 3466389, but till date we have no any responce from your call center or any bsnl customer care center.

I AM VERY DESATISFY WITH YOUR SERVICE.

Regards,
Tukaram Kadam
9422383614
 
DEAR SIR/MADAM,
MY CELL NUMBER IS 9417485681. LAST MONTH CRICKET SERVICE HAD BEEN ACTIVE ON MY PHONE AND IT CHARGED AMOUNT 30 RS. EVERY MONTH. I WANT TO DEACTIVATE OF THIS SERVICE, BUT NO ANY HELP BY THE CUSTOMER CARE. SO PLS STOP THIS SERVICE EMMEDIATELY.
 
DEAR SIR/MADAM,
MY CELL NUMBER 9437479032. LAST MONTH GANDJIJI-VSNL SERVICE HAS BEEN ACTIVATED AND NOW ALSO CONTINUING. IT CHARGED AMOUNT Rs10 PER WEEK. I WANT TO DEACTIVATE OF THIS SERVICE, BUT NO HELP EVEN THOUGH I HAVE GIVEN TWO SMS WHICH ALSO DEDUCT RS5 FOR EACH SMS. PLEASE STOP THIS SERVICE EMMEDIATELY.

With best regards,

Dr. L. Behera,
CRRI, Cuttack
 
DEAR SIR/MADAM,
MY CELL NUMBER 9437479032. LAST MONTH GANDJIJI-VSNL SERVICE HAS BEEN ACTIVATED AND NOW ALSO CONTINUING. IT CHARGED AMOUNT Rs10 PER WEEK. I WANT TO DEACTIVATE OF THIS SERVICE, BUT NO HELP EVEN THOUGH I HAVE GIVEN TWO SMS WHICH ALSO DEDUCT RS5 FOR EACH SMS. PLEASE STOP THIS SERVICE EMMEDIATELY.

With best regards,

Dr. L. Behera,
CRRI, Cuttack
 
DEAR SIR/MADAM,
MY CELL NUMBER 9437479032. LAST MONTH GANDJIJI-VSNL SERVICE HAS BEEN ACTIVATED AND NOW ALSO CONTINUING. IT CHARGED AMOUNT Rs10 PER WEEK. I WANT TO DEACTIVATE OF THIS SERVICE, BUT NO HELP EVEN THOUGH I HAVE GIVEN TWO SMS WHICH ALSO DEDUCT RS5 FOR EACH SMS. PLEASE STOP THIS SERVICE EMMEDIATELY.

With best regards,

Dr. L. Behera,
CRRI, Cuttack

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    BSNL Customer Care - Horrible customer care executive