BSNL — done a recharge of Rs 125 on my data card but that has not been credited to my mobile number

Dear Sir/Madam,
I am Nishi Kant Kumar and i would like to tell you that i had made a purchase of Rs125 on my datacard (for Internet uses) that is of BSNL, and the mobile number is [protected] on 13-feb-2013 through www.rechargeitnow.com (online).

however even after doing the successful payment of Rs125, i have not received any kind of message on my mobile number, not even i have received any service of that. i was supposed to get 2GB of data access for a duration of 30days, but i have not received anything.

so i finally called to customer care of BSNL, who are the worse person to talk on earth. customer care person initially tried there best to ignore my call but after 5th or 6th trial they generated a complain number that is B15JH300040, and said within 24hours to 72 hours, my money that is Rs125 will be returned back to my account, from where online purchase has been made, but nothing has been done so far.

i am getting fed up of these people who can not provide the right services to there stakeholder like me.

if they can not provide me the services for my purchase order then how they can keep that amount of Rs125, i want my money back.

please help me. i want to file a complain in this regard to consumer forum also and i have given much of my time on this.

i am attaching the order receipt with this complain copy which i have received after making the successful payment of Rs125, ever you can find every details.