[Resolved]  BSNL — Cannot receive calls/text messages from BSNL user

Address:

Gujarat

I have opened a new Idea postpaid connection, starting with the numbers "79", their new series. A friend of mine uses a BSNL postpaid connection. However, when she tries to call me, she always gets a message saying "All lines on this route are busy". When she sends me a text message, she actually gets a positive delivery report! Even when I have got nothing on my phone! I called up the Idea helpline and informed them of this problem I was facing. They said they didn't have any problems on their side. My friend called the BSNL helpline number many times. First, they admitted they were having a technical snag and that they were trying to fix it as soon as possible. After a few more calls, the man on the helpline said, "This problem will get solved only after Idea forms a collaboration with BSNL." I have no idea what he is talking about, and meanwhile, the problem persists.