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my mobile no [protected] date[protected] in my balance 20/-rs debited unnassasry i complaint costmar care refund my balance but yet not refund my balance please refund my balance as soon as
BSNL — unnecessary deducting money from my mobile
sir,one sms has coming in my mobile which is 'THANK YOU FOR USING VALUE PACK SERVICE .YOU HAVE BEEN CHARGED Rs.10'.and Rs.10 is being deducted since16/5/12 every alter-net day.Now what can i do ?Please value pack service is deactivate. My mob.no is [protected].plz help me
ashok kumar saxena
38%
Complaints
15954
Pending
0
Resolved
6087
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
BSNL — Unnecessary deduction of money from my prepaid account
BSNL Prepaid MobileLocation: Ahmednagar
Psted: 27 /10/10 Shri Gautam Shivram Dixit
WRONG DEDUCTION OF CHARGES
I HAVE A BSNL PREPAID MOBILE ([protected]). ON 15TH OCTOBER MY PREPAID BALANCE SUDDENLY GOT REDUCED BY Rs. 30/- WITHOUT ANYACTION FROM MY END.
ON INQUIRY ON 20TH OCTOBER ON BSNL TOLLFREE NO. I WAS TOLD THAT YOU HAVE DOWNLOADED CALLER TUNES WHICH I HAD NEVER EVER SUBSCIBED FOR.AFTERWARDS I WAS TOLD TO DEACTIVATE THE SERVICE BY DIALLING # 56700.AFTER THAT RIGHT AFTER 7 DAYS ON 27THOCTOBER I HAVE GOT A MESSAGE THAT THANKS FOR USING INDIATIMES SUBSCRIPTION SERVICES .TOTAL COST RS.10.I HAVE NOT APPLIED FOR USING ANY SUCH SERVICES .SO UPTO NOW I HAVE LOST MY BALANCE BY RS.40 WHICH I HAVE NOT ASKED FOR AT ALL.DO TAKE NECESSARY ACTIONS AS SOON AS POSSIBLE.ALSO THE CUSTOMER CARE NO.IS USELESS AS FOR TRYING IT FOR LAST FOR AN HOUR NOT A SINGLE PERSON IS ABLE TO ATTEND MY COMPLAINT.
HOPE U LOOK INTO THE MATTER SERIOUSLY AND GIVE ME THE BALANCE OF rS.40
THANKING YOU IN ANTICIPATION.