[Resolved]  BSNL Prepaid Mobile — BSNL unnecessary money deducted from prepaid phone

Hi,

I am using my pre-paid BSNL cell from past 6 YEARS.
From about 4 months I am observing that heavy money deduction happening from my pre-paid cell.
I have verified that I am not subscribed to any services/sms etc.

But still huge amount getting deducted every day.
I had called the customer center and registered complaint many times but still no use.
Is this a alternate plan from BSNL to increase revinue???????????????????????????

Please verify this and re-emburse all my money that is being deducted for no reason and making my life measurable......

This is really worst experience and for a customer who is using the service for 6 years this kind of cheating is not really justified.

Waiting for immediate action and re-embursement of all the unecessory money deducted in the past and kind polite request to stop this theft that is still happening.......

This cheating fromBSNL leaves me only option of changing to some other service provider as no one is listenign and money theft is being carried out even today!!!!!!!!!!

Warm Regards,
Deepak
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Aug 14, 2020
Complaint marked as Resolved 
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BSNL — Unnecessary deduction of money from my prepaid account

BSNL Prepaid Mobile

Location: Ahmednagar

Psted: 27 /10/10 Shri Gautam Shivram Dixit


WRONG DEDUCTION OF CHARGES
I HAVE A BSNL PREPAID MOBILE ([protected]). ON 15TH OCTOBER MY PREPAID BALANCE SUDDENLY GOT REDUCED BY Rs. 30/- WITHOUT ANYACTION FROM MY END.
ON INQUIRY ON 20TH OCTOBER ON BSNL TOLLFREE NO. I WAS TOLD THAT YOU HAVE DOWNLOADED CALLER TUNES WHICH I HAD NEVER EVER SUBSCIBED FOR.AFTERWARDS I WAS TOLD TO DEACTIVATE THE SERVICE BY DIALLING # 56700.AFTER THAT RIGHT AFTER 7 DAYS ON 27THOCTOBER I HAVE GOT A MESSAGE THAT THANKS FOR USING INDIATIMES SUBSCRIPTION SERVICES .TOTAL COST RS.10.I HAVE NOT APPLIED FOR USING ANY SUCH SERVICES .SO UPTO NOW I HAVE LOST MY BALANCE BY RS.40 WHICH I HAVE NOT ASKED FOR AT ALL.DO TAKE NECESSARY ACTIONS AS SOON AS POSSIBLE.ALSO THE CUSTOMER CARE NO.IS USELESS AS FOR TRYING IT FOR LAST FOR AN HOUR NOT A SINGLE PERSON IS ABLE TO ATTEND MY COMPLAINT.
HOPE U LOOK INTO THE MATTER SERIOUSLY AND GIVE ME THE BALANCE OF rS.40
THANKING YOU IN ANTICIPATION.
my mobile no [protected] date[protected] in my balance 20/-rs debited unnassasry i complaint costmar care refund my balance but yet not refund my balance please refund my balance as soon as

BSNL — unnecessary deducting money from my mobile

sir,
one sms has coming in my mobile which is 'THANK YOU FOR USING VALUE PACK SERVICE .YOU HAVE BEEN CHARGED Rs.10'.and Rs.10 is being deducted since16/5/12 every alter-net day.Now what can i do ?Please value pack service is deactivate. My mob.no is [protected].plz help me
ashok kumar saxena

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