[Resolved]  BSNL — REFUND OF MONEY

Address:

Ahmedabad, Gujarat

Sir i recharged my mobile [protected] with recharge of Rs. 330 on 1st Sept 2012 by online recharge from rechargeitnow.com. But my transaction failed. Money was debited from my account and i didnt got any balance. For this i complained to the customer care and i was told my money will be returned within a week. But i didnt got any refund. Again i complained and a new complaint number was provided to me on 15th sept 2012 and again no solution was provided.Again they informed us on 20th Sept 2012 that our money is refunded but it was not. After calling atleast 10 to 15 times to the customer care i didnt got any solution to my complaints. Everytime a new complaint is registered and company is totally making fool o[censored]s. Customer care people do not transfer our call to higher authority and on demand they register a complaint and disconnect the call. Sometimes they answer us your money is refunded but after taking banks statement i come to know that its just a lie. Kindly suggest me further action.