[Resolved] BSNL — Landline and Internet Connection

laxmirajes

from Bengaluru, Karnataka

Address:

Karur, Tamil Nadu

Dear Sir,

We are BSNL Customers having 1 landline[protected], 2 cell phones([protected] and [protected]) and Data one unlimited broadband internet connection.

The land line is not functioning for the past 3 months (from Sep 2010), I have given complaint regarding this through phone, in person so many times but no action has been taken yet. The said the connection was broken due to rain and will be restored soon but i has not been restored till now.

We were paying Rs 1000 (700+300) per month for the internet and phone; We were paying this amount in-spite of the telephone/internet are not working. Is there any way we can get refund of this amount as the connection is not available for no fault of ours. So far we paid Rs 3000 for nothing (didn't get any service). Since there was no action taken so far we have changed the internet plan to Rs 250 per month, so that at-least we will donate less money to BSNL every month.

Please help us in this regard and let us know how to get the connection restored and get the credit for our unused payments.

Thanks,
Rajesh

Note: We have taken temporary internet connection from SIFY so that we can continue our work and doesn't jeopardize it with highly unreliable BSNL customer service.

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Bharat Sanchar Nigam [BSNL] reviews

View all 15954 Bharat Sanchar Nigam [BSNL] Reviews

Comments

ABHIJEET NARAYAN

from Bengaluru, Karnataka

BSNL/DATAONE — No action for my complaint

I am complaining of my Dead telephone for a week but there is no one to hear . the internet connection is not working for a week and lot of my work is pending as i have to do my works from home.

Rajat Rajvanshi

from Kolkata, West Bengal

BSNL/DATAONE — installation pending from past 2 months

Dear

Sir/Mam,

Subject: Cancellation of BSNL Landline No[protected]

I have applied for having a broadband connection of BSNL on my telephone number[protected] in the name of Mr. Rajat Rajvanshi Flat No S-3 Plot No-24 Sector-3 Vaishali, Ghaziabad (U.P.) on Dated 27-March-2008.

Its hard to say but fact is BSNL officials are least bothered about losing business even after giving several reminders not even a single person has taken initiative to get it installed or let me know what exactly is the problem is why broadband connection has not been installed from past 2 months or so if the OB is issued (Number is 12037) on Dated :10/04/2008

Now I have opted for Broadband connection of Airtel, their customer care number connects in seconds, if I require any service or assistance from their part they arrive at our place in few hours and it all happened due to courteous behavior of your staff members and ability to take upresponsibility,

I don’t think that service like this will make BSNL exists for a long time in today’s competitive market One can never expect such a terrible service of BSNL to their customers.

Now I am so much fed up that I don’t wants to carry on with this landline connection with BSNL and Government must have to take some serious action against these ir-responsible peoples working there who don’t have any accountability for their job.

Request you to kindly disconnect the above mentioned landline connection at the earliest.

Regards,

Rajat Rajvanshi
MOBILE :[protected]
Dated[protected]

nishant kumar

from Patna, Bihar

BSNL/DATAONE — billing not according to the plan selected

myself nishant kumar from patna bihar.my no.is[protected]. i have taken broadband connection with home 500 plan.it was automatically changed to home 250 plan from 1st june.i submitted an application regarding the issue and after much running across it has been corrected. but now i have received a bill for the said duration which is according to some other plan. i am fed up of saying 'sir sir'' to them. kindly help

RAJESH MENON

from Muvattupula, Kerala

BSNL/DATAONE — Bandwidth comes down to zero

I stay in Gill Nagar, Choolaimedu in Chennai. We have unfortunately subscribed to BSNL Dataone. Unfortunately, the bandwidth is pathetic and the speed drops down to zero and then then suddenly picks up and again drops to zero.

Alternatively, BSNL wants me to come to their office for every small problem...WORST SERVICE

shalabhrastogi

BSNL Dataone Broadband Internet — No Action has been taken for Internet connection

I am having existing BSNL landline and applied for new internet connection and provided papers to BSNL agent. I submitted him the documents on 1st of july and its been 15th July already and no action has been taken. My contact no is [protected]. Please provide suggestions to resolve my problem.