[Resolved]  Reliance Postpaid Connection — Cancellation of service

Dear Customer, In response to your mail regarding service termination issue, please note that as per the confirmation received from the concerned team we request you to visit the nearest Reliance World location, clear the outstanding amount, fill the termination form and complete the termination formalities. The list of the Reliance World location is attached herewith for your ready reference.
Yours sincerely,



Ravindra Shete

Customer Care

Reliance Communications For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected]. If you are a Mumbai, Maharashtra or Kerala customer or roaming in any of these states, you can call Reliance Customer Care by dialing *222. If you are from the State other than mentioned above, you can call Reliance Customer Care by dialing *333 or 3033 3333 from your Reliance Mobile or Reliance Hello phone or by dialing[protected] from any other phone


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Infocomm & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message-----
From: Sandeep Upadhayay ([protected]@yahoo.com)
Date: Monday, December 01, 2008 04:47 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE:Reference your mail Abhijeet / Bhupendra, Anything on this? I am 'scared' that another 5 or 6 business days shouldn't increase my costs. Just communications over mail are being logged as service requests and it defers everything by 5 days. Please let me know of these and lets wrap this thing up in an ethically fair and smart manner
RegardsSandeep Upadhyay

--- On Sat, 11/29/08, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'ADAG=[protected]'Reference your mail
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Saturday, November 29, 2008, 8:49 AM

Dear Customer, In response to your mail regarding exit from our services, we have logged a complaint vide Service Request ID 81609228. We are working on the same and will respond to you in next 4 business working days. For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].If you are a Mumbai, Maharashtra or Kerala customer or roaming in any of these states, you can call Reliance Customer Care by dialling *222.If you are from the State other than mentioned above, you can call Reliance Customer Care by dialling *333 or 3033 3333 from your Reliance Mobile or Reliance Hello phone or by dialling[protected] from any other phone. Yours sincerely, Abhijeet ThakurCustomer CareReliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message-----
From: Sandeep Upadhayay ([protected]@yahoo.com)
Date: Friday, November 28, 2008 03:02 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE:Reference your mail regarding Service Request ID[protected] In addition to the points in the mail below, the request was first logged in your system on Nov 12, 2008. "Service Request ID 80122418". After this it was all mails regarding Why and What for I was asked to pay more. I don't understand Why I should be paying for anything more than Nov 12. Please explain.
RegardsSandeep Upadhyay

--- On Fri, 11/28/08, Sandeep Upadhayay <[protected]@yahoo.com> wrote:

From: Sandeep Upadhayay <[protected]@yahoo.com>
Subject: RE:'ADAG=[protected]'Reference your mail regarding Service Request ID[protected]
To: "[protected]@relianceada.com" <[protected]@relianceada.com>
Date: Friday, November 28, 2008, 3:13 PM

HI, Please refer the mail chain below and let me know this - 1. Initially I was told that I need to pay an extra 323(rental)+13(usage) for the exit from Reliace Services. 2. I asked for what period this rental is needed and you raised a new request for just verifying this information. Now the next mail I get says that I need to pay Rs. 509 for the exit from Reliance services. What logic?3. FYI. I am not in India since october end and am not using your services for whatsoever reason. Please don't raise a new request for answering this simple mail and adding another 8 business days to the entire transaction which would again raise my costs but do nothing to you. I believe that as customers we expect a little sensitivity. Request you to please confirm with "Mr. Bhupendra Sandey" as well. I was communicating with him regarding this. I am currenlty using a Reliance India calling card for making calls to India. If you want more clarifications, please talk to me at +[protected] RegardsSandeep Upadhyay

--- On Fri, 11/28/08, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'ADAG=[protected]'Reference your mail regarding Service Request ID[protected]
To: "[protected]@yahoo.com" <[protected]@uahoo.com>
Date: Friday, November 28, 2008, 12:25 PM

Dear Customer, In response to your mail regarding exit from our services, we would request you to visit the nearest Reliance World locations to clear the outstanding amount of Rs.509/- due towards your and complete the termination process inorder to process the request. One of our executives over there will assist you better in this regards. The list of Reliance World locations in your locality is attached for your ready reference. For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].If you are a Mumbai, Maharashtra or Kerala customer or roaming in any of these states, you can call Reliance Customer Care by dialling *222.If you are from the State other than mentioned above, you can call Reliance Customer Care by dialling *333 or 3033 3333 from your Reliance Mobile or Reliance Hello phone or by dialling[protected] from any other phone. Yours sincerely, Abhijeet ThakurCustomer CareReliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message-----
From: Sandeep Upadhayay ([protected]@yahoo.com)
Date: Thursday, November 27, 2008 08:16 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE:Reference your mail Another 5 business days and no response. I hope that I won't be charged for this 5 days (+ 2 days holiday) by Reliance again. Please let me know what happened to my request for termination of account. The request id is in the mail below.
RegardsSandeep Upadhyay

--- On Thu, 11/20/08, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'ADAG=[protected]'Reference your mail
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Thursday, November 20, 2008, 4:43 PM

Dear Customer, With reference to your mail regarding Reliance Mobile number [protected], please note that your complaint is logged as Service Request ID 80841101. We are working on the same and will respond to you in next 4 business working days. For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected]. If you are a Mumbai, Maharashtra or Kerala customer or roaming in any of these states, you can call Reliance Customer Care by dialling *222. If you are from the State other than mentioned above, you can call Reliance Customer Care by dialling *333 or 3033 3333 from your Reliance Mobile or Reliance Hello phone or by dialling[protected] from any other phone. Yours sincerely, Bhupendra SandeyCustomer CareReliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message-----
From: Sandeep Upadhayay ([protected]@yahoo.com)
Date: Wednesday, November 19, 2008 10:15 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE:Reference your mail Bhupendra, This rental is for what period?
RegardsSandeep Upadhyay

--- On Wed, 11/19/08, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'ADAG=[protected]'Reference your mail
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Wednesday, November 19, 2008, 8:00 PM

Dear Customer, In response to your mail regarding termination of services, we would request you to clear the termination outstanding amount i.e. Unbilled + rental for unbilled period. As per our records un-billed amount Rs.13/- and rental Rs.323/- for 22 days. The same is required to process your request for termination. For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected]. If you are a Mumbai, Maharashtra or Kerala customer or roaming in any of these states, you can call Reliance Customer Care by dialling *222. If you are from the State other than mentioned above, you can call Reliance Customer Care by dialling *333 or 3033 3333 from your Reliance Mobile or Reliance Hello phone or by dialling[protected] from any other phone. Yours sincerely, Bhupendra SandeyCustomer CareReliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message-----
From: Sandeep Upadhayay ([protected]@yahoo.com)
Date: Wednesday, November 19, 2008 05:43 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference your mail Hi, I believe that the connection is discontinued by now. Please confirm.
RegardsSandeep Upadhyay

--- On Wed, 11/12/08, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: 'ADAG=[protected]'Reference your mail
To: [protected]@yahoo.com
Date: Wednesday, November 12, 2008, 1:00 PM

Dear Customer, With reference to your mail regarding termination of services, please note that your complaint is logged as Service Request ID 80122418. We are working on the same and will respond to you in next 4 business working days. Yours sincerely,

Bhupendra Sandey
Customer Care
Reliance Communications. The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.