Complaint against CITI BANK for voilating the basic banking policies.
It has been more than a year that I have stopped using my Indian Oil Credit Card Number: 5546 3794 9260 6007, I had a salary account with Citi Bank, but later my bank decided to shift our salary accounts to a different bank. But Citi bank continues to sent me statements for non usage and is charging me unncesary interest on the oustanding balance. How can any bank only depend on the statements, if their customer has such a huge oustanding balance on the credit card. What are you waiting for...Every bank policy says, in case the customer has a huge outstanding balance, he is liable to receive COLLECTION CALLS, and me as a customer has not received any such CALLS, from December 2012 till December 2013 I have only received 2 CALLS, 1st from a Customer Service Representative named 'Pankaj' who informed me about the oustanding balance on the credit card, i was stunned and very upset because Citi bank just gets up on fine day to inform their customer that there is around 40, 000/- oustanding balance that also after months i.e in 1st week of June 2012, that time only I had informed the Rep to have their senior management who has powers to take decision call me ASAP, but i never received any such calls, and 2nd CALL from Customer Service Representative named 'Jasmine' on July 25, 2012 to update the mobile number & the biggest joke I received the call on the same mobile number. It is very shameful for a reputed bank like you voilating the basic banking policies, let me remind you once again I have'nt received any COLECTION CALLS nor I am receiving any COLLECTION CALLS, and you are guys are charging me interest, service tax & god knows what not on the oustanding balance. Dont even think I am going to pay for your MISTAKE. Now you cannot even get away saying that I have placed a CEASE & DESIST(DO NOT CALL SERVICE), because that cannot be done without my AUTHORIZATION, and I have never ever written to Citibank nor called you up with any such request, also no verbal or written athorization has been given from my side. I am frustrated to the core with you guys and I am giving you a final warning, if my CREDIT RATING IS AFFECTED & MY NAME REFLECT NEGATIVE IN CIBIL I WILL SUE CITI BANK. IF YOU DO NOT TAKE ME SERIOUSLY YOU WILL LAND UP IN A BIG MESS, DO NOT THINK I AM TRYING TO SCARE YOU. I AM A BANKER MYSELF WORKING WITH ONE OF THE LARGEST BANK OF USA. I am very well aware of the banking policies and CITI BANK has voilated them, so CITI BANK got to pay for it.
IMMEDIATELY CLOSE MY SUVIDHA ACCOUNT NUMBER: 5255920113
IOCL CEDIT CARD NUMBER: 5546 3794 9260 6007
DEBIT CARD NUMBER : 5081 5911 5042 7101(IF NEEDED)
I HAD 2 RECURRING DEPOSITS WITH
first payment due: 04/07/2011
duration :2 years
Expiration date :04/07/2013
Amount :2, 000/-
first payment due: 04/07/2011
duration :1 years
Expiration date :04/07/2012
Amount :1, 000/-
3. FIXED DEPOSIT OF 10, 000-/
****I WANT TO CLOSE ALL THE RD'S & FD AND NEED ALL MY MONEY BACK ASAP*************
CLEAR OFF MY DUES IMMEDIATELY, BECAUSE I AM NOT GONNA PAY A SINGLE PENNY FOR CITIBANK'S MISTAKE...
CREDIT CARD NUMBER: 5546 3794 9260 6007
SUVIDHA ACCOUNT NUMBER: 5255920113
NAME: PRIYA S. PRATAP
MAILING ADDRESS: 125 ARAM NAGAR (II)
MUMBAI 400 061
MOBILE NUMBER: 98199 63717
PREFERRED TIME: AFTER 5:00
I NEED AN IMMEDIATE EXPLANATION FOR THIS MISTAKE AS WELL AS APOLOGY.