[Resolved]  Cleartrip — Cashback not received for Trip [protected]

Address:

Bangalore, Karnataka

Hi,

This is regarding the trip id [protected],

I cancelled my ticket from Kolkatta to Mumbai on Jun 12, 2010 .
I got the following reply from cleartrip:

" Dear Mr. Deep,

Thank you for writing to us regarding refund for Trip Id: [protected].

We apologize for the delay in replying this e-mail and the inconvenience caused to you.

We wish to inform you that we have claimed for Rs. 3679/- as refund from the Airline. However, whatever Airline will refund we will deduct Rs.300/- Cleartrip processing fee. Refund will be credited to your account within 20 to 25 working days, depending upon the issuing bank.

For further assistance, please write to us at [protected]@cleartrip.com. Our operational hours are from 7:30 am to 9:30 pm IST.

Thank you for choosing Cleartrip.

Regards,

Sarfaraz
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com "

3 months are over still i have not got the money.Every time they will tell we are looking into the issue.
I tried reaching out to cleartrip via there customer forum (www.cleartrip.com), but i did not getting any reply.
I tried calling them on phone, and i spoke to them for more than 30 min ,but they were not able to give a satisfactory answer..

Can you please update me, why it is taking so long to receive the cash back.

Thanks and Regards,
Alok Deep